From newborn baby to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live a life without limit.
mountainbuggy (mountainbuggy.com) has 57 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Jules the C.
Slow delivery, slow response, no tracking number provided and having to chase to get any information was very frustrating. I ordered in what I thought was ample time for a big hike we were going on but it turns out 9 days isn't enough, despite stating 3-5 business days on their website and charging £7.50. Will be taking up the delivery charge on PayPal.
Adrian
Took ages to arrive. When I emailed asking for updates, no response. When I finally got a delivery day and arranged for time off, it arrived two days before when I was at work. I had to leave work as they had just dumped it at my front door. My complaint was ignored.
Murrel P.
I got a mountain buggy duet deluxe and it came in damaged. After months of back and forth and many pickup issues with the pickup company it was finally picked up but then the company stopped responding to anything about a refund. Do not buy anything from this company ! Very bad customer experience and also unethical business practices.
Lydia B.
I purchased a sun cover for my mountain buggy duet carrycot. The description of the cover on the website clearly stated it would fit my specific model, but it does not. I asked to return it for a refund as I was mislead into purchasing this item but the reply from customer services was that I should try selling it myself on used.com. As a new mum of twins, I barely had time to brush my own hair, let alone try and sell niche buggy parts online. I am so disappointed, I am left with an item I cannot use. Customer services have stopped replying to my emails. The worst customer service I have ever experienced.
Katie R.
Brakes have failed on my buggy and I’ve been told that they don’t supply them as a spare part. Terrible attitude towards customer service and sustainability. Ridiculous to have to buy a new buggy because one part has failed.
MrTom
Wheel on a bag rider (used 3 times) tore apart. Granted the bag was a few years old but not used that often. Customer service is possibly the worst I have ever experienced. Use a different company!
Nicole M.
Terrible service, no phone number so everything is left to email. The pushchairs are not fit for purpose and when you bring this to their attention they stop responding to emails. Brakes don't function, please don't spend money on these items!! If I could give no stars I would 👀
Z R.
Terrible customer service. Takes forever to get anywhere with them. I kept following up and it took me leaving multiple reviews to hear back. Reviews which were taken down/hidden. Disappointed in the lack of transparency. They also have replacement parts that are NOT compatible with the current stroller model which isn’t indicated anywhere. Customer service argued with me and told me I was wrong. After talking to another rep they confirmed that it’s is actually wrong (I’m not stupid, I can figure out how Velcro works). Overall very disappointing experience.
