MotoGP™ PremierReviews of motogppremier.com

Très mauvaise expérience avec MotoGP Premier. J’ai acheté un Rider Package pour le GP d’Aragon 2026, qui comprend notamment un cadeau via le Gift Portal. J’ai reçu un e-mail m’indiquant que je devais effectuer mon choix avant le 4 septembre, mais je n’ai toujours jamais reçu le code/lien permettant d’accéder au Gift Portal. Le plus problématique est le service client : j’ai envoyé un premier e-mail le 17 août et, à ce jour, je n’ai toujours reçu aucune réponse. J’ai également relancé concernant le problème du Gift Portal, sans réponse. Nous sommes maintenant à la date limite du 4 septembre et je risque de perdre la possibilité de choisir mon cadeau alors que j’ai bien payé pour cette prestation. Pour une expérience censée être « Premier », le suivi client est franchement décevant. J’attends toujours une solution et, surtout, une réponse de leur part

Motogp Premier was such an excellent experience. I purchased the Apex package and it was worth every cent. The hospitality and the experience was beyond my expectations. Kai was an amazing agent. He helped me every step of the way and answered my million questions, haha. My husband and I are looking forward to booking this package again and seeing the races in other countries.

Great organisation with efficiency, kindness from the staff and unquestionable availability before and during the event. VIP car park 100m from the VIP village. The food from breakfast to mid-day including the much was very good and lovely displayed. Visits were well spread throughout the day. The guides were true specialists but can adapt to non-experts. That was my case. The driver along the track while riders were testing or during the race made sure to please the customs in reaching the rights spots to overwhelm us. An app to book special visits with lots of schedules. Every guest decides to take part or not. Paddocks were available any time throughout the two days.

Jack was super helpful, this was my first race attending and he gave me a lot of info. Then leading up there was some questions and he was always responsive and gave me everything I needed before the event and it was an amazing experience. Jack was 10/10 in his help

This 5 star review we as earned by solid customer service. My rep, Kai, provided timely and frequent communication before and after the purchase. I enjoyed a the COTA Club experience which I highly recommend.

These are my comments on my wife and my MotoGP weekend in Portugal in November 2025. Saturday staff and program were good and pretty much went to plan but Sunday was a bit different - it was arranged to meet at the hotel at 8:15am which was far too late - it should have been at least 7:45am to beat the expected traffic. After waiting until 8:25am for 2 late guests (who we should have left behind), we finally got to the track at 9:45am. By the time we walked the kilometre to the Premier Room, the Moto GP warm-up session was nearly over so we missed that. Then one the Premier suite desk staff asked us if we wanted to book into a service road tour. We selected the time of 12:30pm assuming that we’d be back in time for the 1:00pm GP start. So at 12.35pm my wife went to ask him what was going on and he said as usual they were running late and we could watch the start from the service road which is something we didn’t want to do - we spent a lot of money on this trip and did not want to miss the start of the main event. He made a half-hearted attempt to find a later spot but apparently none were available, so we missed out. If he had mentioned when we arrived that we would miss the start by taking the tour, then we would have booked a later time. We spent about AU$16,000 on this package and whilst it was mostly OK (catering staff, drivers etc. were great), the Sunday effort was pretty ordinary and certainly not worth the money quite frankly. There were five staff mingling around the reception desk, but not much effort put in to announcing or organising activities. They were chatting amongst themselves but, unlike Saturday, not providing much interaction with guests. I queried the service lane tour with the head representative and was basically dismissed. After the Moto3 race, the offical program mentioned a track walk at 15:30pm, but after some milling around it was suggested that there were no more scheduled activities and that we make our way back to the bus for an early departure. Got to the bus at 3:45pm with many other guests and waited an hour to leave to leave as it appears not everyone got the memo about leaving early due to no more scheduled activities, despite the emailed program saying that there was. The Saturday was good - the Moto GP representative conducted an paddock tour and the garage experience was worthwhile. But Sunday was pretty ordinary - most of the advertised activities were not available or not notified to us. The printed program of activities was an amateur affair compared to the official program displayed on screens at the event. On the pit lane walk we saw no riders, yet online half hour later we saw on TV Australian Jack Miller signing autographs. On Sunday we missed the MotoGP Warm Up (9:40-9:50am) due to late arrival, the rider parade at 10:00am (weren’t informed about that), the Hero walk at 10.20am-10.40am (weren’t informed about that), and Track walk 15:30-16:00 (didn’t happen). We had an OK time overall but, for the money involved, there is plenty of room for improvement. For example, it would ge good to actually see and maybe hear from some of the riders - the whole weekend we saw Jack Miller in his garage and Miguel Olivera in the suite for a brief talk. And communication and coordination of activies with guests need a lot of improvement - we missed much of the Sunday program because of this. I also think there should be scope to watch the actual race for a better vantage point than just the end of the main straight, maybe an option to view from another stand overlooking corners. Based on our experience I wouldn’t bother going again and would advise people considering a visit to look at other (cheaper) options which focus on actually seeing more of the race. I could live without walking up and down a crowded pit lane and track trying to get a glimpse of riders and bikes again. I did make these comments to the MotoGP Premier people when asked for feedback and ended up getting a token few hundred dollars reimbursed (after suggesting it!), but small consolation really.

Everything went superb and can’t say anything to improve. MotoGP premier personal were awesome, catering was pretty good and waiters were very nice. Also before the weekend, all the doubts we had, were clearified by Kai Murray so give this man a promotion. Will do it next year for sure.

Enjoyed the MotoGP Premier experience at Japan Motegi Circuit 2025 - excellent Turn 1 view to watch Marquez capture the 2025 World Championship. The raffle for access Pit Lane during the races was also very fun.