MotoGP™ PremierReviews of motogppremier.com

Très mauvaise expérience avec MotoGP Premier. J’ai acheté un Rider Package pour le GP d’Aragon 2026, qui comprend notamment un cadeau via le Gift Portal. J’ai reçu un e-mail m’indiquant que je devais effectuer mon choix avant le 4 septembre, mais je n’ai toujours jamais reçu le code/lien permettant d’accéder au Gift Portal. Le plus problématique est le service client : j’ai envoyé un premier e-mail le 17 août et, à ce jour, je n’ai toujours reçu aucune réponse. J’ai également relancé concernant le problème du Gift Portal, sans réponse. Nous sommes maintenant à la date limite du 4 septembre et je risque de perdre la possibilité de choisir mon cadeau alors que j’ai bien payé pour cette prestation. Pour une expérience censée être « Premier », le suivi client est franchement décevant. J’attends toujours une solution et, surtout, une réponse de leur part

Les prestations proposées ne sont pas conformes au dépliant. Ils parlent de cocktails d’un chef alors qu’ils sont servis dans des gobelets par des employés et c’est vraiment horrible. Ils parlent d’un cadeau inexistant et de rencontres alors qu’il suffit d’aller dans le paddock pour rencontrer tout le monde. Ça ne vaut pas ce prix…

Liars, Liars, pants on fire….I was at the 2025 COTA race in Texas. I got the best package they offered (apex) because this was a once in a lifetime thing for me. First off, the information from moto gp was terrible! They didn’t give us the final plans until the day before I left for COTA. The hotel they gave us (Marriott Downtown) was extremely subpar. The sheets and blankets were dirty, things didn’t work, the shower leaked all over the floor and the carpet was gross. So I get to the arena and we go up to that premier apex suite which was not so great as advertised . Also I pretty much ended up sitting in that room the whole two days as the hosts did not do a good job telling us where we could go and not to go. I got more information from another guest I met there than any of the hosts.Also when Jack and Alex & Randy came in it was mere minutes, and I couldn’t see anything because all the star struck rude men gathered right in front, not a care for the shorter females and shorter people in general. It was a joke! My whole $6000.00 experience was sitting in subpar lounge and sitting on the empty grandstands right out the door of lounge which has to be the worst view in the whole place. I missed out on so much just because of this inept company. Even to this day we still haven’t received our “gifts” because they can’t seem to get it together after almost a month! I paid $6000us for a maybe $2000.00 experience (and that’s being generous). Oh one last thing..the garage and paddock tour was a complete joke. We were shoved into the back like sardines and it lasted all of 10 minutes. I do not recommend at all..if there is some way of getting tickets without the use of this company, I’d recommend doing that and just figure it out on your own. That company that sells the tickets (Quint Events), should be put out of business and the whole moto gp events need to be looked at closely by BBB and places of the sort! They claim to love all of the fans so much but then take our money and straight up lie to us! Also just read the feedback under mine and they say they interacted with a CEO named Brian Raidy, well I was told the name was Brian Haines, as he’s the one that sold me the package. They are such liars and scammers it’s unreal and over a month now, still waiting for that wonderful gift we were promised. Also the gifts offered were crap when I did get to see them, there was one Rossi pic (which most people will want), Casey stoner, and maverick ..other that that you get your name on a flag that most people are not even going to be at, not to mention I already have one I bought from COTA. So it’s all a huge scam! The worst thing about it is they are CRUEL to lie and build up a expensive experience that most of us will never be able to afford again. If I ever go again, I will not be using this raggedy a** company. Super ticked off to this day…….Thank you.

Très déçue de l'expérience avec MotoGP Premier – à fuir pour les vrais fans. Nous avons déboursé plus de 2 000 € pour assister au Grand Prix d’Italie 2025 à Mugello, en cadeau pour les 40 ans de mon mari, grand passionné de MotoGP et de Ducati. Nous avions réservé plusieurs mois à l’avance des places en tribune centrale, avec vue sur la ligne de départ/arrivée et le podium — bref, l’endroit stratégique pour vivre pleinement l’événement. Et là, quelques jours avant le départ, MotoGP Premier nous annonce, sans réelle excuse, que nos places ne sont plus disponibles à cause d’un prétendu « problème d’inventaire ». On nous propose à la place des sièges nettement inférieurs (Materassi Laterale), et pour compenser… un tour en bus sur le circuit. Sérieusement ? Aucune solution équivalente, aucun geste commercial digne de ce nom. Leur attitude ? Comme si de rien n'était. Tout est présenté comme un « petit changement », en espérant que le client dira amen. On nous prend pour des imb... , il n’y a pas d’autre mot. Nous venons spécialement de France, avec un bébé, des billets d’avion, un logement Airbnb, une nounou prévue sur place… Des mois de préparation pour un moment unique. Résultat : tout balayé d’un revers de main. Le service client ? Froid, impersonnel, déconnecté de la réalité. Leur communication est d’une médiocrité affligeante, bien loin des standards que l’on attend d’un événement de cette envergure. Pendant que des écuries, pilotes et mécaniciens se donnent corps et âme pour offrir un spectacle exceptionnel, MotoGP Premier salit cette passion par son amateurisme et son mépris des fans. Juste pour terminer l'histoire et répondre à Monsieur Higgins, nous n'avons pas participé au MotoGp parce que le 16 juin la manager du centre d'appel basé à Charlotte m'a confirmé qu'elle ne pouvait rien faire pour nous. Cela à 16h de l'aprés-midi du 16 juin, pour me rappeler aprés à 19h30 et me dire qu'au final les postes achetés etaitent à nouveau disponibles. Mon mari avait entre-temps confirmé son voyage d'affaires, j'avais annulé l'hotel et tout le reste en perdant de l'argent. Le responsable du centre m'a demandé de lui écrire, chose faite le 30 juin, silence radio depuis. Bref : Achetez vos places autrement. Ils ne méritent ni votre argent, ni votre confiance, ni votre TEMPS.

Moto GP Premier added unnecessary stress to my weekend. What the experience entailed, where and when to meet were communicated to my spam email at the last minute. By the time I understood when & where I was supposed to meet, (with only GPS coordinates having been provided, not much use with a rapidly dying phone battery), it was too late. I missed my paddock & garage tour. A simple statement such as “meet at Moto GP Village” entrance at 12:20PM would made it crystal clear, instead of an email easter egg hunt. I suppose that’s too much to expect an extra $700. It was a rip off and a bad experience all around, putting me in a crap mood when I should have been enjoying the entire experience. For $700 all I got was a few slices of bread, some dip, and a few grapes, along with a bad tasting glass of water while listening to Maverick answer the same questions he’s been are asked a thousand times already. In my opinion, the Premier Pass was anything but. Never again.

In general, the experience did not meet the expectations I had. I will list the negative points: The Meo stand was very far from the meeting point for the start of the experience, and the event was scheduled right after the most important MotoGP class practice session. After investigating the situation in the morning, I chose to purchase a new ticket for the covered stand on the main straight, which resulted in an increase of €165 in price. This change of stand was the best option, as I was closer to the action without having to make long walks and waste time in an already quite limited experience for its price. There was a lack of access to equipment and accessories available for purchase during the event. Not even a hat was offered by MotoGP or Pramac. The Q&A session with the pilot Jorge Martin was very short, with only two or three minutes of questions and a group photo. Furthermore, the group photo seems to have been only for the use of MotoGP Premier, which is extremely frustrating. I even bought a shirt from the pilot hoping he would sign it during the event. Considering it was the Portuguese GP, I expected the invited pilot to be Miguel Oliveira. However, there were positive aspects: The guided tour of the Paddock was exceptional. All the guides were very helpful and offered precise answers to our questions. The experience deserves five stars due to the quality of the service. The session in the Pramac hospitality building was very informative and offered the opportunity to interact with some equipment. This part of the experience was quite pleasant and enlightening. I hope these points help provide comprehensive feedback on your experience at the MotoGP event.