MotoGP Gear Reviews | Read Customer Reviews of motogpgears.us

MotoGP Gear Reviews | Read Customer Reviews of motogpgears.us

MotoGP Gear reviews

Showing 3 reviews with 1 star · Clear filters

Marcus
Dec 20, 2024
Poor quality and terrible customer…
Poor quality and terrible customer service Terrible quality and seller refused to accept return and issue refund. Hard to work with. Would not do business with again
Report
Dave E.
Nov 1, 2024
Worst shopping Experience I ever had
Worst shopping Experience I ever had. Communication and delivery are horrible and item runs small. Takes them almost 3 weeks to deliver, never sent a updated email in regards to tracking number carrier tracker etc... until I contacted them manually. I ordered a 3XL jacket, and 3XL usually fits me, it runs small and did not fit me. Tried to call, phone number does not work (intentional) and had to email 3 different representatives in regards to this. They were not attentive and refused to let me make a return, claimed it was per my order requested and unless size was sent wrong or damage to item They wouldn't let me return it. They offered 40% off next order to try and mitigate the situation. This is worst shopping experience I ever had and they are very unprofessional. Please avoid the hassle and stress.
Response from MotoGP GearNov 2, 2024
Thank you for your feedback, We’re sorry to hear that the sizing didn’t work out as expected. To help avoid sizing issues, we provide a detailed size chart and clearly label all options with both US and EU sizes to guide our customers in making the right selection. Our policy does not cover returns for custom or made-to-order items, as each piece is specially crafted to your specifications. However, we understand that finding the perfect fit can be challenging, so we offered a 40% discount on a future order as a gesture of goodwill to help you get the right size or style. Please feel free to reach out if you have any further questions. Thank you for choosing us, and we look forward to assisting you in the future! Our Return Policy: https://motogpgears.us/return-policy/ Thanks
Report
Ahmed E.
May 19, 2024
I wanted to to change the size of my…
I wanted to to change the size of my order and return some and the merchant never responded!
Response from MotoGP GearMay 21, 2024
Thank you for your feedback. We are sorry to hear about your experience and apologize for any inconvenience caused. We make it a priority to respond to all customer inquiries promptly. However, upon reviewing your case, we noticed that your order was for a custom suit with personalized logos and specific measurements. As per our return/refund policy, which can be found here [https://motogpgears.us/return-policy/], we do not issue refunds or accept returns on custom orders due to their personalized nature. We understand this may be disappointing, and we truly regret any frustration this may have caused. To make up for the inconvenience, we would like to offer you a special 40% discount on your next order. We hope this gesture demonstrates our commitment to your satisfaction and encourages you to give us another chance to meet your expectations. Please write at [email protected] to avail this discount.
Report