MotoBuys.comReviews of motobuys.com

I paid $2300 for a vitacci penthora 250cc ATV and they did not send all the parts, some parts were for a different ATV, I have received better instructions for a toaster they make no sense and for instance the battery doesn't go anywhere near where they have it on the instructions..it shows under the seat and it goes on the left back fender which doesn't sit well, they still haven't sent the title paperwork I paid an extra $40 for and that was almost 6 weeks ago, they send a bag of nuts and bolts with some you need, some extras , and not enough of some you need. They don't offer to put the ATV together for a price which says it ALL! They put together other items but not the ATV and I think the reason is that they know there is no way to put it together. My husband is an engineer and he couldn't get because the parts we got are all incorrect. Tried to reach them for 5 weeks. No response to a phone call or email and when I did threated to file a lawsuit they sent me an email saying that they would take it back if I agreed with their "new" return policy that even more greatly favors them. They said if "their mechanic says that the issue is that the carbonator doesn't work , a broken gas tank" and anything other than the engine not working or cut wires from shipping then they are keeping the 15% restocking fee and 2 way freight shipping charges ...they say that if it is damaged in shipping they will keep that $ also but they had steal around it and it was damaged getting to me and they just want me to shrink wrap it and tie it down on a pallet then trust their freight company not to break it. They broke it getting it to me with steal and when it was damaged I said I was worried it was broken the driver said I couldn't refuse it even tho I was told I couldnt refuse it.The carb and gas tank are things that come pre installed so they are clearly stating they know that their affixed parts don't work and you can't get all your money back if the parts they put on are bad...think about that. The only reason you can get all your money back on the refund policy is if the engine is broken but what about missing parts? I have to send back parts they never gave me to get all my money back too but I have been telling them I'm missing parts and have the wrong parts for 6 weeks . I know I have to go to court because they are not keeping my money and getting the bike back so they can just resell it to someone else like this. They say they know you will have damage to the paint and stuff because of the way they ship it and boy did we have cosmetic damage!! I read all of the reviews I could at the time and now I know that they put in their own reviews. Any good ones are most likely theirs. They say they have a tech person they have you work with to figure out issues...well they only have one and he takes appts wed-fri from 11am to 4 pm and it is appt only first come first serve. I got an appt with their tech person after freaking out on emails and phone calls and the tech person had no idea what to do..he said he would reach out to the maker if the ATV for picks but he said they didn't have any and then that was the appt I have not heard back since except the policy they want me to agree to that I will not do. The tech person Ken he said if we needed help go text him but he has never answered EVER..Carlos is the only person answering the phones and they must have called id because before I bought I got right through to get my someone to ask questions the moment I bought I never got through again. Believe me...buy elsewhere. PLEASE do not go to motobuys to buy...they are a scam. Had an expert take a look and they said it will cost me about $800 to get the parts needed to get this atv to work. The seat came with a severely bent post and the seat will. Never fit properly. Buy from somewhere you trust or at least you can get a response from if something happens. I'm going to file a lawsuit. I have so far had to buy a carburetor and cdi, 1 tire, a battery, various nuts and bolts, cotter pins, had an expert and paid them $150 to look at it (he laughed and said "that's not even all for the same kind of ATV)

Received our order by surprise because tracking information was never given, I had emailed and called for update on order but never received reply, it just showed up. Order was unpacked and instructions follow but Go Kart would not start called and email sent same day. Seriously bad communication after 5 email, 4 calls leaving two messages. (they don't answer the phones) all calls was direct to voicemail. Finally a Tech did call after as 6 day after delivery of Go Kart, said they're very busy but helpful to send replacement parts. So far new parts are being sent but we have to do the labor. Well we have a working Go Kart??? Stay tuned. UPDATE - 6/29 and Go Kart still doesn't run... New carb same problem doesn't run.. New Go Kart that you can't use. Over 10 emails 7 calls and spoke with Tech once. They stink at returning calls or email.

Worst buying experience that I ever experienced. Horrible customer service and a very under powered motor and the unit spun a drive shaft in week one of ownership.two weeks later I still have no answers. Sad and pathetic...

Received my purchase of a Trailmaster Mini XRX without notification. The shipment was dropped off at the end of my driveway. In fact, as of this May 8th 2023 review, current tracking status as of a few moments ago was "partially shipped." While general satisfied with the product, I have a few issues. It came with the wrong owners manual (All MID related), the battery strap was far too short so I had to fabricate one. Although i paid for pre-assembly, Motobuys needs to also advise customers that you will still have to adjust the choke, drive chain (fell off the sprocket after 10’), and any engine related adjustments. I was a shocked how the go kart was left. It was sitting on top of a broken pallet, with one of the rear tires fully punctured by the nails of one of the broken pallet slats. It will not hold air at this time as i believe the 3 nail holes completely ruined the tire. This was for my grandaughters birthday 6May. I have photos but no attachment function on this review. Sent a note to Motobuys customer service 5 days ago and no response yet I get repeated emails on buying more of their products. I’ll buy another go-kart or vehicle in the future, but not a chance buying from this firm again.

Save your money and buy somewhere else. My grandkids got 20 minutes of riding on m8ni XRX and sprocket damaged and chain won't stay on. Found out it was never put together correctly. Can't get anyone to return calls. No tech support. Sent me parts but no instructions on how to fix. Why am I fixing this

Ordered December 6th, received December 22nd, opened December 25th and the right front wheel sheared off on December 26th. This could be a defective product and I can live with that, what I can't deal with is the lack of customer support. I contacted them December 6th, received a response after multiple follow up emails and calls the week of January 6th. The follow up did not address my concern and asked me to re-send the info I'd already sent. Another 10 days passed (during which time I called and emailed a bunch of times) and I as told to talk to tech support. Tech support seemed to have no idea what was going on, even though I provided all the info to Motobuys multiple times. As of this writing I'm still waiting to hear back (it is January 19th). There are other retailers for these products, don't use Motobuys.

My children purchased a new 2022 Cheetah 200X from Motobuys (after working for 4 years to earn the money). We received a damaged, and non-working 2021 model. The box it came in was horribly damaged (see photos), so I contacted Motobuys, to request a replacement. I expressed that I wanted to get a replacement because the damage to the box was so severe that there was certain to be damage to the UTV. I was told by Carlos, the manager at Motobuys, that I had to assemble the UTV first, so as to determine the extent of the damage, after which they would help us. Carlos reassured us that Motobuys would get the unit fixed or exchanged it for a replacement at no charge. Right away I noticed damage to the body of the UTV, as well as scratches, and rust. Parts of the metal from the shipping container had been physically bent and had come in contact with the vehicle frame and caused damage as well . Every side of the UTV was hit with extreme force, prior to our receiving it. There were dents in the frame, and even damage to the underside of the vehicle (see photos), you'll see, the driver side floorboard had been completely dented and damaged, which had to take alot of force to do so. Whatever did it even sheared off the bottoms of the rubber foot pads, making them unusable. Once assembled the vehicle ran for about 15 minutes (under 10 miles an hour as we have a governor), before it died and would not start back up. I had to take several hours off of work, to troubleshoot the issue, as Ken, the mechanic at Motobuys was only available during my regular work hours. I spent, several hours, over three days, on the phone, with Ken, trying to troubleshoot the problem, all while trying to stay positive for my children. We were able to finally get it to start, but it still dies when we go over minor bumps, and at speeds less than 10 miles an hour (about every 10 minutes or so). When it does, I have to stop what we are doing, and work on getting it up and running again. All of this has resulted in the UTV sitting, damaged, broken, and unused in my garage, and has killed any excitement my kids have had to ride it. I again contacted Motobuys customer service department, to have it exchanged out for an undamaged vehicle, as I was reassured by Carlos. I spoke to Ken, who said, among other things that I could take a hammer and beat the dents out of the vehicle frame. Ken blamed the shipping company for the damage, saying that "the shipping companies are horrible" and that "all the shipments are arriving damaged". I then asked for a partial refund, in the amount, equal to what they would discount a similarly damaged UTV off of their showroom floor. Ken then admitted that they wouldn't put a vehicle in that damaged of a condition on their showroom floor in the first place. I was transferred to Carlos the Motobuys manager. I asked to exchange it for an undamaged UTV. When I asked for the replacement, I was told that I would be charged for 2 way shipping and a 15% restocking fee, in order to get another "unassembled" UTV. He again reiterated that I could bang the dents in the frame out with a hammer. Carlos, still not addressing that it is non fully functioning UTV. This has been a horrible experience for me and my family. We did look over the reviews on Motobuys's website, but we wish we would have looked deeper at the reviews on the Better Business Bureau, Trustpilot, and SiteJabber, as those reviews paint a different picture about Motobuys. We will be adding our own review to those websites as well.

This place doesn't deserve 1star. The first couple days I got the trailmaster challenger 4 300x at 12 I broke down and had to be towed. Come to find out it was a bad battery so I replaced it. Then the speedometer quit working just off and on. Another day goes by the muffler breaks in half. So we could still drive it but slow because it was so loud. The thing vibrated so bad we lost the gas cap. Then we were riding and we were a half block from home had 39 miles. The front rim just starts coming apart. All of the was user abuse per motobuys.com. We never even had it in dirt,we actually babies the thing because we didn't know what was going to happen next. So today Carlos the manager there and myself also my wife got into a pretty heated discussion and he finally comes back to the phone after wanting to charge us $3000 to pick it up and restock and tells us that they are going to give us a full refund but then he finds out because my wife told him that we had started a dispute with our financial institution and he said he couldn't give a refund since that had happened but she told him we would cancel that if he sent us an email saying that he was going to refund us. So we're back to square one. I should have looked at the reviews but I was anxious