MotoBuys.comReviews of motobuys.com

I recently bought a Trailmaster Turino 150 scooter & few months later also a Ice Bear Scooter Trike 150 from Motobuys,and have been very pleased with both. The Trailmaster got here fast,ran great right out of the box with very little assembly, & got the title in just a few days. Perfect! It's a pleasure to ride! The Trike needed a little adjusting with the valves but it runs great now.The trunk was a little noisy so I took it off. I think it looks cooler without it anyway,& there's storage under the seat enough for me.There was a little delay with the title on that one (about a month) but it's all legal & running great now.I LOVE them both! There was a scratch on the bar on back of the Trailmaster & I called them & got a replacement within a couple days! They have answered my emails or phone calls every time & addressed my problem. Overall,it was a great buying experience,especially for online,& I would buy from them again if I need another one. Thanks to Charlie & Peter for their help!

I’ve bought multiple bikes from them. No problems and when I needed a replacement part, they sent it! Great shop.

ITS A SHAME WHEN THE FIRST THINg YOU DO IS FIRE OFF A ONE ⭐️ review because you didn’t follow the delivery procedure if your unit arrived damage . I purchased five units from Motobuys. One was clearly mishandled during shipping. I had the delivery driver not all damages on my copy AND HIS COPY!! I took photos with the driver in them filled claim form with the carrier and received an undisputed check for the entire amount I claimed. I didn’t let the driver just drop it off and take off then call motobuys complaining . Then leave a one ⭐️review because you didn't follow the procedure in the contract you signed at purchase. . I also had 50cc scooter that stared but had no power. $14.99 carburetor on Amazon it ran great . Your purchasing from China if you don’t have the basic skill set to assemble and troubleshoot then pay 3 times the price and buy from a local motorcycle shop . No I don’t work for motobuys they didn’t pay me to write this review but I understand I’m buying a mass produced scooter from China to save a lot over the price local motorcycle shops charge for motor bikes already assembled and ready to go . Also out of 177 one ⭐️ reviews 10 were verified purchases. You get more bees with honey than with vinegar take a breath did you inspect your purchase before letting the driver pull away? Just because you can assemble a pedal bike or put a tube in a bike tire you probably shouldn't be ordering a motor bike from China 🇨🇳 people rely on reviews and they need to read the truth so before you go leaving a bad review ask yourself did you read the contract you signed when purchasing a cheap scooter from China did you hold the shipping agent accountable for miss handling your purchase but my experience with motobuys isn’t like anything I have read from the customers that probably had ( 01 ) on there report card in school does not follow instructions!!!!!

Their customer service is awesome, whenever I call them, they always answer my questions. Highly recommend.

I recently ordered a bike for my granddaughter for her birthday. The customer service I received before, during, and after the sale was exceptional. A big thanks to Carlos, Peter, and Charlie for a job well done. This company truly appreciates their customers, a trait not common these days. I look forward to continuing doing business with them as my granddaughter grows and progresses with her riding.

I contacted several companies before purchasing from MotoBuys and selected them for the good communications I received before my order. I purchased a Trailmaster youth ATV and it arrived in 8 days. The ATV was well packaged and arrived with no damage. The only complaint I have is that there were no assembly instruction included with the ATV. However, it was not that difficult to figure out how to assemble it. Basically, it was just install 4 wheels, 2 luggage racks, the handlebars and battery. The engine started right up and ran fine as soon as fuel was added. Anyone with basic mechanical skills should have no problem with the assembly. My grandson loves the ATV and I will definitely be buying from Motobuys again.

The sales people were helpful with my questions before I purchased. My bike I ordered for my son came quick and in a undamaged box. All the parts were in good shape. The only thing that can be said that was negative about my experience so far is that the instructions for putting the bike together are terrible. That is not the dealers fault as those come from the factory that way. You pretty much have to figure it out as you go. The front end wasn't terrible it was just the horrible placement of the battery and having to install the battery was a nightmare. No mechanical issues so far as it ran good as soon as I put the bike together. The bike I purchased was an apollo dB 25 70cc fully automatic. I feel that I could have avoided some hasles with the installation if I bought the manual instead. Don't believe alot the bad reviews because most of them are bad communication and no desire to resolve the issues than just being upset.the only thing I would ask from moto buys is that they include some additional instructions as there isn't any information on this bike on you tube or anything. But overall was a great experience. I would definitely buy from them again.

Hello. Let me start out by admitting that based on the reviews that I initially read on this site (which was AFTER I purchased my ibello scooter from Motobuys), I was just waiting for my transaction to go wrong, in one way or another. But...the transaction between myself, Charlie, and the warehouse was seamless!!! Charlie was extremely professional, kind, and resourceful throughout the entire experience!! Whenever I had a question, Charlie promptly responded to my email/calls! I love my ibello scooter!! It arrived undamaged, with all accessories...ect.., without even a scratch!!! I was provided with a tracking number for my MCD paperwork, with it being scheduled to arrive within the week!! I will definitely be a returning customer following this experience!!!! Thanks Motobuys & Charlie!! Happy Customer, Denise