MotoBuys.comReviews of motobuys.com

TERRIBLE SERVICE THEY NEVER PICK UP THE PHONE NO MATTER HOW MANY TIMES U CALL OR EMAIL THEM MY ORDER IS SP17340 they sent me a 250cc titan that has oil leaks and they shipped it very late and they never pickup the phone no matter what I want my money back and I will never buy from them DO NOT BUY SCAM COMPANY ANY COMPANY THAT DOESNT REspond is a scam company

I bought 3 tv's and a bike from Moto buy. Even though I paid for the assembly, they did not do it right. First 125, the throttle was stuck because of tightening. For the second 125, the rear brakes were stuck because the foot brake was adjusted wrong. The bike didn't start and that is my next thing. I had appointments for all three but no one called. I would NOT buy from Moto Buys, save the money and go to your local or closest shop for a Chinese quad.

I purchased a RPS 125DLX 17" front rim 14" rear. Well they shipped me a different model and want me to pay 15% restock fee and return shipping of $400 then proceed to tell me they don't sell that model on their website it says that's the model I bought on my receipt shows the picture of the bike the name the SKU and then tell me you don't sell that bike they clearly don't give a flying F about their customer I just spent over $3,000 at this store and they can't even make this right by far the worst customer service I've ever experienced in my life they act like our hard-earned money is nothing as long as they're paid where's the integrity?? Please make this right motibuys. Andrew was no help at all and BOB never answered any calls or emails.

Bought an Ice Bear bike from them. First of all came with no instruction manual for assembly, so had to figure that out for myself. Second the bike was defective, and the battery cables weren't long enough to reach the battery, how do you mess that up? They never returned or answered my calls, so now I'm stuck with a $1400 paper weight. NEVER BUY FROM THESE PEOPLE!

Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing . At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600!!!! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

I purchased a Trailmaster T125U Rancher style, ATV 125cc in November of 23. A great looking quad that my little boy loved until the spindle bolt came out while he was driving and made him flip. Thank God, he wasn't hurt. After realizing it wasn't his mistake of controlling it, I looked at the quad and noticed nothing was broke on the suspension and searched all over for the bolt and even found the nut. And sure enough the threads stripped out causing the lock nut to slip and the bolt to come out. Once the spindle lost the connection, it fell and caught ground and the rest is history. Again, thank God he wasn't hurt. Charlie, the very stern and extremely unfriendly customer service yep informed me that it was my duty to check all bolts and nuts on this unit and had no care in the world about the situation or my son but just knew that it was now wrecked and damaged and now voided on the warranty. I own Honda and Kawasaki products. Unfortunately they don't provide a decent child size unit with these features and the big names are 3 times as much and they don't even have headlights or reverse on of them! But i docheck the chain and the oil drain and shocks and items such as that, but never in a million years would think to check the Chinese spindle bolt and nuts. Just insane to think they sell these for thousands of dollars by using the cheapest parts possible. I just can't believe this company doesn't care, truly, about the safety of their customers. Just blows me away. So I'm gonna go to Ace Hardware and purchase grade 8 bolts and put it back together and update it now that I have to warranty to worry about...all in all, it's a great little quad that just needs a little push to be safe and incredible. Just be careful and swap out the front spindle bolts asap. If he would have hit something or been on massive bumpy terrain, I'd totally understand because it would be neglect. This had 5 hours, maybe max on it...and it could have seriously hurt my kid or much worse.

I bought a atv and i bought it all the way put together and when it got shipped it has broken break gas tank scratched you cant evan drive it and they wont give your money back so dont go with this motobuy cause they dont give a dam about you they care about your money

Left a mom in tears two weeks before Christmas. I would not recommend this site to anyone. I purchased a go kart for my son for a Christmas present on 12/3/23 thinking I was ordering it well in advance for Christmas. I called them a couple days later to ask if they could ship to my parents house so it didn’t arrive at our house and spoil the surprise. I was told they needed to contact the shipping department. I didn’t hear back for three days and it was via email to tell me it would cost me an extra $100 to ship to Montana, regardless of the address. While their website list processing time of this product at 3-5 days, we are now at day 5 and I am just hearing I owe an extra $100. I tried calling on Friday and Saturday to pay the extra $100 and after multiple attempts got someone live and asked if I could just pay the $100 because I was getting nervous about it arriving in time for Christmas. After being put on hold, the gentleman came back and told me the shipping department could not guarantee my item would arrive in time for Christmas and I should just cancel my order. I pushed back on the person and told them I needed another option and given their website listed 3-5 days processing, which we were now beyond, I expect them to find something to make it work and get it to me in time, otherwise they were ruining our Christmas and leaving me in a spot where I have to scramble to find an alternate one in 2 weeks. I asked to speak to a supervisor and another person came on the line to tell me I was rude to the first person and they were cancelling my order and hung up on me. I imagine they will respond to this review and comment that I was being rude, but I did not use any profanity and they mistook a desperate mom trying to make things work for Christmas as a rude customer. Unfortunately, I missed reading some of the other reviews on this site about their poor customer service and wish I had. Now I am left trying to figure out how to find a Christmas present for my son with very little time left.