MotoBuys.comReviews of motobuys.com

Goto my BBB review. Horrific service. Basically received two damaged tires a month ago on a new ATV and cannot make contact with anyone except sales staff, who are independent contractors. Left 4 voicemails and 4 emails and cannot get a response. Worst business I have ever dealt with. By far!!! To put it fairly, I have never made a complaint with the BBB. But I did for this company. Made over a 2000 dollar purchase and cannot make contact with the company. Very frustrated.

Do not trust this sham company! Purchased a bike with electric start- they sent me a bike that still had gas in it. Would not start. A week later tech support confirmed I was sent the wrong bike. They offered me 100.00 to keep a bike that didn’t work and wasn’t what I ordered. Took several calls to reach someone. They offered an exchange. After picking the exchange bike I was told they couldn’t do that. Then they told me the bike they advertised as electric start did not have electric start it was a mistake online (which is still listed) They refused the exchange said I had to return but didn’t promise a full refund. Here is where they get tricky. Their return policy has so many loopholes to keep them from paying you a full refund. They offered me 300 to keep the bike that didn’t work (I accepted but never received it) Contacted the BBB and Texas state atty general. Still no refund: They claimed I yelled at them. No I didn’t yell. I was assertive due to them dropping the ball and trying to weasel out of taking responsibility for their mistakes. Not one apology. Nothing. They treated me like dirt because I’m female then tried to gaslight me into this being my fault somehow. Had to take bike to a mechanic, bad carb and they didn’t assemble the brakes properly: Buyer beware

They have nice atvs, OK prices, but really bad customer service. They never respond to messages never get back to you, don't help you in any way, and don't send you no information when they say that they will. The owners ot managers should know what is going on with their employees..

I’m currently still waiting for a title to be sent to me from this company so I can actually enjoy my hard earned money for now all I can do is look at it…it’s like their customer service is none existent and when u do get somebody the customer service is the worst… my neighbor liked my bike and asked where he could get one I’ll have to tell him buy somewhere else as I don’t want him to resent me for sending him to such a horrible company once they get your money they go ghost on you… I’d never recommend anybody to use this company but you can do so at your own risk

Bought a Trailmaster Mid XRX/R for my child for Christmas. It arrived in non-working order. The company did not respond to my inquiries for help until 10 DAYS AFTER CHRISTMAS, and then it took 3 HOURS OF MY TIME ON THE PHONE WITH THE MECHANIC to get it working. No apology, no NOTHING. I had to explain why Santa delivered a "broken toy" to him. They didn't give a flying potato. All they wanted was their money and... "next"... NEVER again will I buy from them. Even waited a few months, in case they'd get around to reaching out after I expressed my dismay. Nada. Crickets... SMDH

they are attentive til they get your order. NEVER an answer to phonecalls to customer service and leave all the messages you want, they"ll NEVER call back. horrible support!! buy elsewhere.

Don't spend your valuable time with them. Placed an order based on their terms for "In stock" item, they canceled because can't honor free shipping advertisement. Placed second order, they canceled again without any notice and changed the price on product. Will not honor their word, don't waste your time with them.

This machine is horable..not running,still no parts yet, no paperwork sent,,you won't respond..i have affirm financial..want a response.