MotoBuys.comReviews of motobuys.com

So far I have a bad taste in my mouth about these guys. I reached out a month ago regarding an issue with the color of my order. I paid for a red dirtbike and they sent me orange. I had already ordered red gear for my son for Christmas. He really wanted a red bike. After emailing, they called me saying they would compensate me for their mistake. The agent then told me he would call right back. 1 week passed and I heard nothing. Over the course of a month I've sent 4 emails, one per week, requesting an update and they have ignored every one. Can't imagine what warranty support must be like with these guys. I will not be buying from them again.

Bought a dirt bike for my son for Christmas. The bike of course did not want to start, so I looked at the manual which had very little information. So I proceeded to call customer service MULTIPLE times. I left messages and emails, and would you believe it they never responded to not one message. I now have to figure out how to get a refund from a company who will not answer or return calls. Wish me luck and stay away from this company.

This is the worst Thanks for messing up a child’s Christmas got the cart broken no replacement parts sent by Christmas will not go into reverse and cannot get a tech to answer the phone nor call back we should’ve went to tractor supply

I have been dealing with trying to get replacement parts. I was told go online and fill out the parts request form and send pictures which i did. Took 2 weeks to get a response with needed more pictures so i sent more pictures. Took another 2 weeks for a response and was told to go online somewhere else and buy the parts because they don't carry them, and they can't get them. So, I asked for part numbers because it's a part not on the diagram and now it's been 3 weeks and still no response. Has to be the worst company I have dealt with and will never purchase anything from them again. I would suggest the same to anyone else go buy from a local store that can actually help you out when you need the service.

Canceled my order because I used VPN on my laptop when the order was placed. Asked for my drivers license and photo of the credit card and still wouldn't place the order after I sent them.

Wonderful sales department, Bob was super helpful. However upon arrival our go kart had many damaged pieces. The company offered to send us the parts to fix it ourselves. However we paid the extra $99 to have it assembled. They refused to refund us the $99 for assembly even though we are now assembling many pieces ourselves. By far the worst customer service I’ve ever dealt with. Please buy from any other company. Read the reviews and complaints on BBB.

We bought a Cheetah 6. They delivered us the wrong one. They delivered us a Cheetah I6. We have yet been able to get them to tell us they will deliver us the right one. All we get is an email telling us how to pack up the wrong one and they will get it!! We’ve paid for the Cheetah 6 and cannot get it sent it to us. My husband put the Cheetah 6 together for them because he had unpacked it from the crate and started and then realized it was an electric and not gas. Now the crate can’t be used because obviously you have to cut it, it’s metal, to get the go-cart out. They aren’t apologetic and won’t take responsibility for their error. I’m over this company and will NEVER buy nor recommend them again. We planned to buy multiple “toys” from them because we have 13 grandkids. Thank God we only bought one as a test and learned our lesson. We can’t even get the right one sent to us that we paid for and no idea how to since all they want is the wrong one. So where’s our refund???? You won’t get the go-cart until we have either our money or the right one! Fraudulent company as far as I’m concerned.

No customer service