MotoBuys.comReviews of motobuys.com

Didn’t listen to the bad reviews. Bought a 300cc 2 seater. It showed up missing hardware, broken lights, front left tire leak, part bolt holes didn’t line up. Took weeks to get customer service to send me parts, they sent some, spent weeks getting them to send the other parts, they sent some. About 4 months after getting cart, I finally got all the parts and started it, ran well, for about 15 miles and the Variator started squealing, again, weeks to get customer service to send me parts. Got it running again, about 20 miles, Variator started squealing again, guess what, customer service will not respond. It’s 2025, and it’s been sitting 90% of the time.

Ordered a dirt bike for my granddaughter and it came with a warped back tire and only one front shock. Sent several e-mails to customer service and didn't get one reply.

DO NOT ORDER FROM THIS COMPANY. Provided a cheaply made, overpriced product, and HORRIBLE treatment from the company, no customer service at all. I've never written a bad review about someone online - but I'm compelled. I ordered a go-kart for my children for Christmas and paid the extra for preassemblely. It showed up on a busted up palate, but I didn't notice any major broken parts at first. After following every instruction precisely, it would not work. I contacted the company several times and they did not respond for several weeks. So, I hired an electrician to look at it, he found out that when they assembled they had pulled the brake line so tight that it would not work. He fixed it. It worked for about 20 minutes. Then the brake mechanism that was welded to the frame broke off the frame. We looked at it closely and it was clearly a bad weld. I spoke with a representative at the company that same day (as they had finally gotten back to me about the first issue). He agreed that they will have to send us out another kart. Followed up several times. No response. One day a rear axel showed up at my house for it (that has nothing to do with the problem). They have never gotten back to me despite several emails to the same email address I was communicating with. I've ended up hiring someone to weld it back on properly. The product is poor, but worse that that is this company and how it treats its customers. They ruined my kids Christmas - DON'T DO IT.

Worst customer service ever! Expect new youth atv. They sent youth atv with bent frame. Horrible communication, slow to refund, had to get bbb involved to get refund processed, would NOT recommend.

The worst customer service experience of my life! We made a huge purchase for our family and the go cart won’t work. The only time this company will respond is if I write a bad review obviously! We want a full refund and this non working go cart gone! Will do whatever we have to legally to get this company to make this right! - 100% agree with this client who also purchased from them. Please avoid them so you don’t go through what we are going through.

The worst customer service experience of my life! We made a huge purchase for our family and the go cart won’t work. The only time this company will respond is if I write a bad review obviously! We want a full refund and this non working go cart gone! Will do whatever we have to legally to get this company to make this right!

I bought a go kart for my son for christmas. It was delivered on the 9th and the brakes were non functional. I have called and emailed numerous times with no communication back. I was able to finally speak with a Ken from tech support who told me to "bleed the line" which we did and still the brakes don't work. I was told they "tested" the go kart prior to shipping but I highly doubt it considering once it started and my son drove off they never worked. I have disputed the charge and filed complaints with the BBB and the FTC. This is the worst customer service I've ever dealt with. Do not buy from this company!!

They sent me a go cart that would never start. After 3 weeks of haggling with them, I finally gave up and took it to a mechanic. They took it apart and properly put it back together. The fuel line was pinched. The real problem is not this mistake but that they would not work with me on it. My son mowed yards for a summer to pay for this and he was pretty disappointed. Advice, save more money and go with a better company and product.