Mosaic Weighted BlanketsReviews of mosaicweightedblankets.com

I initially reached out to their customer service to help narrow down which blanket to buy. They recommended the weighted comforter with the minky cover and gave me a link, I noticed that the item they sent me had no description of the minky cover and asked about it but they said no that's the correct one. Two weeks later my blanket arrives (the wrong blanket as I suspected) and after reaching out for over a week I finally got the return label for this one and did a separate order for the correct blanket (which arrived another two weeks later despite my please to processionals it quickly as I was led astray by their customer service during my initial order). I've now been trying to get a refund for the initial order I made OVER A MONTH AGO and have had no response from their customer service team. Additionally I have gotten and replied STOP to THREE different numbers texting me links and coupons to their store, which I never signed up for. Love that it is made in the US and the blanket is nice (beads are a bit loud rolling around inside), but working in customer service myself I'm very disappointed with their lack of response and additionally their lack of securing my data/ opt out preferences.

I ordered a Mosaic blanket. My card was charged before it was shipped. I call and reminded them to ship my blanket. The blanket was not what I thought. I jumped through Mosaic's hoops to return the blanket. They recieved it. I had to contact them twice to credit my $. The blanket was just too small. Otherwise their product was acceptable. The customer service was a goose chase. My review on the Mosaic website was immediately removed. That is why there are all 5 star reviews on their site.

My wighted blanket the filling was all bunch up so I would like a new one

This has been, hands down, the worst customer service experience I have had. Not only was it not clear that things wouldn't ship in time for Christmas arrival, but then I was told they would ship "by Christmas." This also wasn't true. I dedicated 19 e-mail (yes, 19) to asking them to ship each $270 blanket to a different address (as now the recipients are not home for the holidays) and they tell me no. Their website clearly states "free shipping over $149," so tell me how this is right... You'd think companies would realize the way to create repeat customers (who bought just shy of $600 in product on the first purchase!!!) is to provide a general level of kindness and responsiveness for reasonable accommodation. How ridiculous! Also, the phone number they provide goes nowhere...

I received my blankets in a timely fashion, but realized right away that they weren't for me. I requested and received the return label, and shipped them back via UPS in the original box. The rest of the return has been very unacceptable, I was only credited back for one of the blankets not both. I've now had to call two additional times to get the remainder of my money back and haven't seen it as of yet.

Very poor quality. Plastic beads in pockets, for some inexplicable reason, the pockets also contain loft which all bunches up in a corner of the pocket. I will be shocked if this blanket survives the first washing. Much higher quality weighted blankets out there.

I was very excited when my box came. It was short lived however when I pulled it the blanket. It is poor quality and what I would expect a $50 amazon knock off to be....not what the $300+ blanket would be. The weighted beads are sewn in 5-6” squares that roll off to the sides every time you move. They are VERY VERY noisy so light sleepers like me will go insane and loose more sleep with this blanket instead of it helping you. People who also sleep on their side will loose most of the effect of the weight because the pouches are so large that the beads spill of to the side. When you do lay flat on your back and are still, because of the way it’s stitched it feels like a dozen hacky sacks randomly in your body. The weight is not distributed evenly which is not comfortable, neither is the fabric. Very disappointed. Would be a lot better if the stitching was tighter and the beads held in place. Gave it 2 weeks because I got it dirty when I first tried it (was moving & floor was dusty) so couldn’t return. Not like the return policy is very great anyway since every order is “custom”. Save your money and go with a different brand that stitches their beads closer together to reduce sound and give your a more comfortable and even weighted blanket. After 6 months, Mosaic replied to this review stating I could have returned it if I called. But I read the return policy that stated custom made blankets (like the California king comforter size) could not be retuned for full value. Also, since it would have most certainly been "deemed to be used" which I stated "it got dirty when I received it" so I would have had another hefty fee counted against the return. It doesn't state it anymore but I believe when I researched it, I would have only received half the price back with everything so I chose not to even try to return it and get ripped off even more. I also am not sure what they are talking about on the 38 X 60 size which is probably why they said I could return it. the 38x60 is their standard size and not what I ordered. I order their "King Comforter" size. By their choice of wording I would assume it would be like a normal comforter and go down the edges of the bed. This is not the case, it barely fits on the top (76x80) so with 2 people its always getting pulled off one of you.

Mosaic Weighted Blankets, states on their website that the only items not returnable, are special order...........BIG FAT LIE! After you spend $200++ dollars on one of their blankets, only to find out that it filled with a million litte tiny beads (that no one could possibly sleep under or move around under) On the receipt inside of the package, it states "NO RETURNS on blankets over 18lbs, NO EXCEPTIONS. Total waste of $225 DO NOT WASTE YOUR MONEY ON THIS PRODUCT OR THIS COMPANY!!!