Mortgage AmericaReviews of mortgagebankamerica.com

They got the job done when the previous people had screwed it up, so that's good. They didn't give us the final amount until late in the afternoon the day before. I guess they were backed up. But they should have told us what to expect, so we could make plans to work around or manage expectations. And we had moved to them from the previous mortgage company (Wells), and unbeknownst to us, once the deal was closed, they sold it to Wells immediately. So when I saw Wells claiming the mortgage, I though they jerking us around. Again, it's okay for Mortgage America to sell the loan, but selling to the one we were avoiding was problematic, and they should have told us they were doing so.

very disorganized, sent the same documentation over several times. paperwork was acknowledged as received then it seemed to disappear. very stressful process.

The whole process was stressful. Despite our responding quickly and providing them with every document that was requested, we were requested to provide the same documents several times. At the settlement, there were questions that we had that were responded to with vague answers and until I pushed for specific answers, they would not have been answered. Also, we were told at settlement that our loan would most likely not be sold and that we would receive an email with the loan number so that we could sign up for automatic withdrawal. I had to follow up with them several weeks later and was then informed that our loan was sold and was given a loan number. I am glad that the whole process is over.

Did what they needed to do, but not personable. I felt like just another number.

They could have offered me a MUCH better rate. But they barely tried