Mortgage America Reviews | Read Customer Reviews of mortgagebankamerica.com

Mortgage America Reviews | Read Customer Reviews of mortgagebankamerica.com

Mortgage America reviews

Showing 13 reviews with 2 stars · Clear filters

TINO
May 30, 2019
Average at best
Average at best. One event really discouraged me. Mortgage America had an appraisal done on the property, then a second as the construction was coming to an end. They used the first appraisal (which was low but didn’t concern them since our down payment was considerable) and, despite me asking several times, refused to share the second appraisal. I was told “senior management did not want to share the appraisal.” As a company in an industry so regulated, the lack of transparency definitely influenced my trust in this company. I would NOT recommend them.
Response from Mortgage AmericaJun 4, 2019
Hi Tino, We are sorry to hear that you were disappointed with your recent mortgage transaction. Mortgage America strives to provide excellent customer service. Please do not hesitate to contact our office at 800-221-5400 to discuss this matter further or if you have questions or concerns.
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CYNTHIA
May 30, 2019
Mortgage America only held our mortgage…
Mortgage America only held our mortgage for a hot minute before selling so I have only the process of getting a mortgage and I didn’t find them anymore capable than anyone else.
Response from Mortgage AmericaJun 4, 2019
Hi Cynthia, Thank you for your feedback. Mortgage America did disclose at time of application that we transfer the servicing of your loan when you signed the loan estimate. Please let us know if we can better assist you in the future.
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Anonymous
May 24, 2019
Lack of communication and updates
Lack of communication and updates. Very slow process. Didn't feel like a customer, felt like someone's paycheck. Sold mortgage same day as closing after being told they weren't going to sell it. All of this when I had a 15% down payment on a $300k house, agreed to pay off PMI prior to closing and have an 830 credit score. Will not be using their services again.
Response from Mortgage AmericaMay 24, 2019
Hi there, Thank you for your feedback. We apologize for the lack of communication and updates that you felt were not provided. Mortgage America strives to provide excellent customer service. We did disclose at the time of application that we transfer the servicing of your loan when you signed the loan estimate. Please let us know if we can better assist you in the future.
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user
May 23, 2019
They immediately sold our mortgage
They immediately sold our mortgage
Response from Mortgage AmericaMay 24, 2019
Hi there, Thank you for your feedback. We did disclose at the time of application that we transfer the servicing of your loan when you sign the loan estimate. Please let us know if we can better assist you in the future.
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JASON
May 23, 2019
Unfulfilled promises.
I didn't even get to make my first payment and Mortgage America had already sold my loan. There were multiple issues with the address data and when my first payment was going to be due. I went with them because they said they were local and would "stick with me" as a customer, and help me sell my other home. My other home is still not sold, they've not done anything to help sell it that I've noticed, and they didn't even "stick with me" for a month after I closed!
Response from Mortgage AmericaMay 24, 2019
Hi Jason, Thank you for your feedback. We did disclose at the time of application that we transfer the servicing of your loan when you sign the loan estimate. Unfortunately Mortgage America is not a real estate company and therefore cannot assist with the sale of your home. Please let us know if we can better assist you in the future.
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