Do not order from here!! Purchased a steering kit 3 weeks ago, they say it’s “in stock” but still has not shipped. Feels like I’ve been robbed. Customer service just blames “covid”. If the part can’t be shipped, then it should be listed as not in stock.
Response from Morris 4x4 CenterJun 11, 2021
Hi Christopher- I am so sorry to hear that your steering kit did not ship as quickly as anticipated. We try to always offer accurate and close ship dates, and I am sorry this has not been your experience. A variety of supply chain disruptions have made it more difficult to accurately predict lead times lately as well as are causing shipments to leave more slowly than usual. That being said, if there is anything we can do to make this up to you, please contact us at [email protected].
JM
Jared M.
Terrible company to deal with
Terrible company to deal with. I got sent the wrong part and then ended up in a situation where I would have had to pay for return freight which was not going to be worth it. No help from the company after even admitting they got it wrong. Best avoided
Response from Morris 4x4 CenterJun 11, 2021
Hi Jared- I have spoken to you a handful of times before, but I do want to make sure to address your review here as well. As I've said to you in our previous correspondence, I am so sorry for any frustration this order caused for you. Unfortunately, since you did receive the part you ordered, you would be responsible for the return fees. However, we do want to do whatever else we can to make the return or exchange process as easy as possible for you. If you have decided you would like to proceed with either of these options, please contact us at [email protected] or shoot a reply over to our Forums Specialist who also reached out to you with some options for a resolution.
AS
Ashley
Won’t order from them again
Long story short, I ordered a full set of fender flares from Morris 4x4 over a month ago and have only received 1 of 3 boxes that were supposed to arrive together. The same tracking number was given to all 3 boxes so now I can’t track where the remaining order is and for the past two weeks have been playing phone tag with customer service trying to resolve this issue.
Response from Morris 4x4 CenterJun 11, 2021
Hi Ashley- I know this apology is long overdue but I do want to sincerely apologize that your order arrived incomplete. We realize incomplete shipment issues can be really frustrating and inconvenient, and I am so sorry for that. That being said, if this has still not been taken care of for you or if there is anything we can do to make this up to you, please contact us at [email protected].
JS
John S.
I would advise anyone to not order a…
I would advise anyone to not order a damn thing from these people, I ordered parts back in mid March, paid for 2 day shipping and still haven’t received my order!! Their customer service is terrible!!
Response from Morris 4x4 CenterJun 11, 2021
Hi John- I want to sincerely apologize that your order did not ship as quickly as anticipated. We try to always offer accurate and close ship dates, and I am sorry this has not been your experience. A variety of supply chain disruptions have made it more difficult to accurately predict lead times lately as well as are causing shipments to leave more slowly than usual. That being said, if you have not yet been fully refunded your shipping fees or if there is anything we can do to make this up to you, please contact us at [email protected]. We'd love the opportunity to make this up to you.
GG
ghedoedo “.
Worst place ever ordered a lift kit and…
Worst place ever ordered a lift kit and shocks in december they revised a shipping date for april 2 then i found they canceled part pf this order on march 1st now i been sittin here waiting for a month for parts they canceled that they never told me about they also dissconnected me on purpose I believe three times and i'm still trying to get my money what a joke so i canceled the whole order to get a refund and the forgot to cancel the shocks on that order when i get bad business i want everything canceled i was very specific to my needs !
Response from Morris 4x4 CenterJun 11, 2021
Hi Ghedoedo- I know this apology is long overdue but I am so sorry to hear that your order was not able to be filled as expected. We try our best to always offer accurate shipping dates and stock information, and I am sorry this has not been your experience. A variety of supply chain disruptions have made it more difficult to accurately predict lead times and stay up-to-date on inventory. That being said, you absolutely should have received an email or phone call as soon as we realized your order could not be filled, and I sincerely apologize if that did not occur. If there is anything we can do to make this up to you, please contact us at [email protected].
HC
Hans C.
Terrible Business Practices
Be very careful when dealing with this company. Read the reviews here on TrustPilot, on Google, Yelp, and Better Business Bureau. I made the mistake of not researching this company before placing my order, and I've been beating myself up over it. I purchased a bike rack that was listed in stock and ready to ship. When I received the confirmation, they listed the ship date as 3 months from the day I ordered it. I immediately requested to cancel the order and receive a refund. That request was ignored--instead I received an email saying they'll contact the manufacturer. This was last week. I have received neither my refund nor any word on the bike rack I ordered.
It's been 10 days since I requested my refund. Whether it's an honest human error or they are purposefully deceiving customers about their stock, that doesn't matter. What matters is, when the customer requests a refund for an item that they can't fulfill for whatever reason, a normal business refunds that customer immediately. Morris 4x4 Center does not do that. Read the reviews. They have a long history of this practice, going way back before COVID. Regardless, COVID wouldn't even be a valid excuse to deny a legit request for a refund. In the meantime, I'm glad I made my purchase through PayPal. I'll eventually receive my money back through the claim I made against Morris, but giving them my business has been an unnecessary waste of time. I had to postpone a bike trip I planned, knowing that if I purchased the rack from any other normal company, I would've had it last week. Never again.
Response from Morris 4x4 CenterJun 11, 2021
Hi Hans- I am so sorry to hear that your order was not scheduled to ship within the expected timeframe and that you were so disappointed with our cancellation process. When customer's request cancellations, we do our best to issue refunds as quickly as possible, but for orders that are fulfilled directly from the manufacturer, we do have to communicate the cancellation to them in order to get confirmation that the order has not yet shipped. That being said, if there's anything we can do to make up for this frustrating experience, please contact us at [email protected].
CB
Carl B.
Terrible customer service
Terrible customer service. If they say they have it in stock, what they really mean is it's on back order... plus a week for a refund and 35 minute hold times in 2021 are you kidding me?
Response from Morris 4x4 CenterJun 11, 2021
Hi Carl- I want to sincerely apologize that if your order with us did not ship as quickly as anticipated. We try to always offer accurate stock information and short lead times, and I am sorry if this has not been your experience. A variety of supply chain disruptions have made it more difficult to accurately predict lead times lately as well as are causing shipments to leave more slowly than usual. That being said, if there is anything we can do to make this up to you, please contact us at [email protected].
KE
Kevin
I would give negative stars if it was…
I would give negative stars if it was an option. I ordered a brake line kit and one was too short 2 were too long and 1 was bent the wrong direction. I received nothing except "sorry for your troubles with your order."I also ordered a body mounting kit at the same time back in December and the delivery date has now officially been pushed back a 3rd time till late may. I told them to cancel my order and refund my money and they told me that they had to get authorization from the manufacturer before they could refund my money. I didn't pay the manufacturer I paid them so why should I wait. And at this point I still don't know if I'm getting a refund. They never had this part in stock and still don't but if you get on their website it still says the part will ship in a couple of days. customer service was a joke and just kept telling me the same lame excuses over and over again. I will never order from them again and I will advise nobody ever order from this joke of a company.
