Marjorie H.
Experience It! -A Great Experience
I was extremely pleased with the service provided to us by Experience It! Morocco tours. Our driver was very professional and willing to accommodate us in every way. The Riad Fes was spectacular in service and appointments. I liked that we were able to select our dinner venues even though they were covered in our travel package. The Maison La Arabe was a bit of a disappointment. Although the property was lovely, the service staff left a little to be desired. The restaurant staff was very indifferent for our dinner the first night and breakfast. The suite was nicely appointed but very chopped up. It was at the top of a circular, two and a half flight of stairs that were very difficult to negotiate. The company offered to move us to a different hotel of our choice but for one more night we decided against moving. Had we had more than one night left in the hotel, we would have availed ourselves of their offer. Our guide in Fes was excellent. He was very knowledgeable and was willing to give us time we wanted to shop and sightsee. The guide in in Marrakech seemed knowledgeable but seemed very “programmed”. He never made eye contact and seemed to want to rush us. Our tour in Marrakech was on Friday and the prayer schedule seemed to be an issue so perhaps that affected his presentation. We did enjoy the Medina tour and were able to hit all the high points. All in all, the company went out of their way to make our Morocco experience a good one. I would certainly recommend them to anyone.
Response from Morocco ToursMar 27, 2018
Hi Marjorie! Thank you for your review - I'm glad that you had a great trip to Morocco! I'm sorry that you didn't enjoy La Maison Arabe...I agree that it's a lovely property, and I know we have followed up with them to be sure their service is more what is expected for a 5 star riad.



