Morimoto LightingReviews of morimotohid.com

I love the appearance and quality of my XB tail lights on my 4 Runner. Unfortunately I cracked one and was eager to replace it. After speaking to customer service I was told I could not replace the lens and had to purchase a new set of lights totaling over $800 which is considerably more than I paid in 2024. I reluctantly placed the order and now own two sets with one passenger side crack. They should have single replacement lights available.

I must start out that I have bought Morimoto lights before for this truck and others and love their quality and on-time service. My truck 2018 F150 was hit in a parking lot by another driver. (Friday) I was out town on a work trip and needed to replace the drivers side smashed light to get back home. I went on the Morimoto website (Saturday) and ordered and paid for overnight shipping. When they arrived (Wenesday)they had sent fog lights. I called customer service, Explained my situation and they appoligized and sent me a R.A. and offered me a 20% refund within an hour and got my taillights out. Pretty great service! I Thought. When they arrived they had shipped Silverado Headlights and of course they arrived on a Friday Afternoon and they were closed till Monday. I called customer service on Monday and explained the situation the man said he would get an R.A. sent within the hour and again apologized..... I never heard back. I called the next morning (Tuesday) and found nothing was ever done and got the original customer service rep (very helpful) I explained my job was over and I had to get back home and they would have to send them to my home address and now my overnight shipping was into a week and a half. I ended up driving 2 states away with no replacement taillights. They did arrive Wednesday at my home with the correct taillights. Holy smokes!!! What a nightmare!!! I still havnt seen the 20% refund offered from the 1st mis-shipped product. So much for overnight shipping. 2 weeks later!! I still Love Morimoto superior quality but man, their part pickers need some training.

The lights are super bright but paying almost 900$ and the light beam Not being adjusted before hand is ridiculous and completely pointless why am I paying so much for a product that isn’t coming out of the box completely prepared for use smh..

The representative that I ordered the bulbs form assured me that the cooling fans are silent, but they make an audible whine when the brake is applied. I ordered these bulbs to correct that problem. UPDATE: Thank you to Morimoto for wanting to discuss and try to resolve the issue. Please contact me at the email or phone you have on file, I look forward to hearing from you