Morimoto LightingReviews of morimotohid.com

Terrible experience. The product has a very fragile part that breaks easily. The part doesn't replace itself; you have to replace the whole thing because they don't sell replacement parts separately. They honored my warranty and made me spend a lot of money because I had to provide evidence by destroying the old items. I tried to pay them to keep the old item, but they wouldn't budge. UPDATE In response to Morimoto Lighting's comment, what they told me is completely false. I'll post a copy of the email I received from them. My mechanic charges for every single thing he does, and I still have to pay. It would have been so easy to give me a shipping label; I would have sent the old ones to them, and the problem would have been solved. Email from Morimoto: Hi there, I wanted to inform you that your warranty claim has been placed, as well as your replacement order. You should've received an order confirmation email. Once you receive your replacement order, please respond here with the field destroy images for deposit refund. This involves providing photos of the following: The connector cut on the back of each light A hole drilled into the lens of each light The serial number on each light In the meantime, please reach out if you need any further assistance, and have a wonderful rest of your day!

I ordered the wrong headlight kit for my car and realized this while the product was in transit to me. I contacted Morimoto customer service, was given an RMA number and consequently informed that I would have to pay for return shipping and that there would also be a 10% restocking fee - all of which was understandable and acceptable to me since the error was mine. I shipped the item back and when Morimoto subsequently issued the refund, I noticed that the calculation for the 10% restocking fee was calculated not on the cost of the goods but on the cost of the goods AND the sales tax. The cost of the goods was $300.06 and the sales tax was $19.11, for a grand total of $319.17. Instead of charging $30.06 for a restocking fee (which would be 10% of $300.06 -the cost of the goods), they calculated the restocking fee at 10% of $319.17 (the cost of the goods PLUS the tax). In short, I wound up paying a restocking fee on the sales tax as well. This resulted in an extra $1.91 being deducted from my refund (10% of $19.11 sales tax). While I didn't mind paying the return shipping or the restocking fee, I did question the ethics and legality of charging a 10% restocking fee on the sales tax as well as the cost of the goods. I raised the issue with Morimoto customer service and got the standard 'this is how we calculate restocking fees' pat answer. When I then asked to speak with a supervisor I was told that no one was available and that someone would call me back. No one ever called. It's important to note that while $1.91 isn't a lot of money, it sure becomes a tidy sum when you multiply that times hundreds or thousands of customers over many years. I feel strongly that charging a restocking fee on the sales tax is unethical and perhaps even illegal. As such, I filed a complaint with my state's department of consumer protection and shortly thereafter I received a full reimbursement of the entire restocking fee. NOTE: I never wanted or requested a full refund of the restocking fee from either Morimoto or my state's department of consumer protection...this was NOT the objective of my complaint. I filed the complaint because I feel that it is unscrupulous and unethical to charge a restocking fee on the sales tax. To date I have not received any verbal or written communication from Morimoto that addresses this unfair and unethical calculation of their restocking fees.

I have had more problems with their products than I haven't. 4 warranty claims in a year and I could warranty more but I'm just done having to replace lights on this truck annually because they're not made with longevity in mind. Are they bright? Yes, do they look good? Yes, do they last? No. Is it annoying to deal with warranty claims annually? Yes. Overall I feel like morimoto is trying to do better in their newer designed stuff but some of the legacy products are just hot garbage and I'm not going to pretend they aren't, update them or stop selling them because they're hurting the reputation you're trying to change. The various Gen 1 raptor lights they offer for example (headlights excluded) are not worth the money due to fitment or longevity issues. I've had issues like Clear coat failing/rubber grommets are cracked within a year of install, parts are on back order for 6 months, tail lights stick out .5-.75" beyond the body. At this point I can only recommend the headlights and even those have been problematic with the cheap plugs on the driver's coming undone and causing a headlight to go out. I want to like you guys, I want to recommend you guys but I just can't. Hopefully you continue to improve, there's potential here for a great company and a great product.

My order wasn’t shipped with the amount of splitters that was supposed to be with the order then I called explained what I was missing and I was sent two of the same that didn’t work so I had to call back and send pictures of the one I was missing and I received that which is the correct one so it’s been frustrating trying to put the 1 and 2 banger lights on my ford f350 so hopefully I can finish the install.

The price is high so you should get quality. The lights are great looking and fit like a glove. Install couldn't be easier. My problem is that when the lights are on all I get on my radio is static. I texted customer service but never got a response. If they have a solution I will give 5 stars