Kian K.
Amazing customer support (even from the EU)
Amazing customer support, especially as an international customer from Germany. I ordered from Morimoto and had my package shipped all the way to Germany. Unfortunately, the package was marked as delivered, even though neither I nor any of my neighbours had signed for it. As someone ordering from Germany, that kind of situation is stressful because you immediately start thinking about dealing with FedEx internationally, possibly needing legal help, and trying to get the shipping company to take responsibility. Morimoto stepped in and handled the issue with FedEx themselves. They took care of the problem instead of leaving me alone with it, and they even sent me a replacement package. That level of support is honestly amazing. I also had some trouble ordering through their website, possibly because they are currently updating it. PayPal would not go through, but after contacting customer support, they helped me place the order manually and even applied a discount code for me. Overall, Morimoto’s customer support was outstanding. Problems with international shipping can happen, but the way they handled it was perfect. As a customer from Germany, I felt taken seriously and well taken care of. Highly recommended.
Response from Morimoto LightingJun 22, 2026
We are honored to read this, Kian. Supporting international customers matters to us. Your experience in Germany reflects the standard we hold ourselves to.