Mor Furniture for LessReviews of morfurniture.com

They have the absolute worst customer service I have ever seen in my life. 4 different exchanges to get good product. Delivery service is a joke, can't ever get ahold of anyone. Driver lied and said he was there and no one was there. Said he waited 15 minutes and had to leave. I had left work early to be there and was sitting by the front door the whole time. I also have a ring proving they weren't there. They took the driver's word over the customers and rescheduled the delivery for Saturday. Mind you that wa as with 2 days notice and I had other plans and had already left work for the day. Customer service was of absolutely no help. Never again, if I could give zero stars I would.

The worst furniture company I have ever met. The worst furniture company I have ever met. The worst furniture company I have ever met. The worst furniture company I have ever met.

One of the worst customer experience I have ever had. I will never buy from this company again. 4 months to wait for $9k worth of furniture to come in and then they tell me that I need to wait another 3 weeks for it to be delivered from their local warehouse.

This is by far the worst business I have ever dealt with. Buyer beware. They sell you a completely useless furniture care plan and then deliver damaged furniture. They refuse to come pick up the furniture. They admit it’s damaged but sorry no return policy. They want you to get something else from their store. No, I don’t want any of the crappy stuff. The delivery guys were very hard on the furniture in my house. A dresser I have was damaged. The nightmare goes on and on.

After purchasing and wait over 2 months. I decided to pick the furniture up and save that fee - as soon as the furniture left the warehouse I took possession and it is now mine. They have a no refund return policy (which I was unaware of and didn't read the fine print, wasn't particularly brought up too me either) I get home and it's not what I ordered completely. I mixed the recliner colors up when I scheduled the order for some splash. When I open at home all the same color and now since I took them home and it is now mine and is against they're policy for return. Go figure I get home and it doesn't fit and look exactly. I attempted to call in but that doesn't exist, and so was explained at the store they have a no return policy. Say goodbye $2400 for a couch and recliner that was wrong to begin with and then no returns. Doesn't hurt my feelings at all to not do business with them again. I have spent close to $10000 over the life of doing business with them. See ya...

If I could give Mor Furniture less than one star I would. Not only is the majority of our furniture falling apart after just over a year but we bought the extended warranty and it turns out to be less than useful. We had to call for some damage and with COVID we had a hard time getting a hold of anyone there and when we finally did we reported damage on three items and since we reported all of the damage at once we were told by a VERY condescending man named Matthew Phillips that the claim was denied simply because we reported it all at once!! I highly suggest you shop ANYWHERE but Mor Furniture if you want any type of quality and customer service.

Bought a sectional sofa in Dec 2020 and ETA for delivery was given as Feb 18th. With no intimation or updates I called to check delivery status and was told delayed until March. After agreeing for part delivery now the status has changed to May for remaining parts of sofa. Sad and with an average product I would totally avoid these unprofessional business.

I bought a bedroom set 1 months ago and the dresser came damaged. I called to have it replaced and they brought three other dressers out and every last one of those were damaged and let me remind you that was three separate trips. I went back to the store and spoke with the store manager each time and he assured me on 3rd delivery my dresser would be checked out before delivered and Of course it was not. The delivery driver told me that they tell us that but is not checked out.... Delivery service is horrible they do not take care nor do they care about the merchandise before it reaches your home. I will never buy anything else from Mor Furniture. Worst service ever! Let me not forget delivery service fees are outrageous. Delivery is based on what you spend. I spent over $3,000 so my delivery free was 300 +. That was ridiculous. They do not explain to you how much their delivery fees are, nor do they explain the miscellaneous fees. I am so upset with this company. I also spoke with synchrony Bank who qualify me for their credit card. My advice to anyone is to avoid that store. By the way the store manager was nice but nasty. He also had the nerve to ask me to let them bring another dresser out and also if I wasn't happy to look and find something else..... also today they came to pick up the entire bedroom set including the lamps. They were supposed to call me an hour before pick up and of course they call me 10 minutes prior. I told him I was at work and if he could wait 30 minutes he said no and there wasn't a note specifying that he was to call me an hour before. I told him will he needs to call more he told me he does not work for Mor. I was so upset but their contract it out. Also when they came to look at my furniture they told me they could Patch It Up! I was Furious! I told him I did not spend $3,000 for you to patch up anything for me. The guy that came out till me if I return the dresser it will be taken out of the delivery person fee and he didn't want that to happen, What nerves. I can go on and on and on but all I can say is go elsewhere