Richard B.
$12.2k of Tempurpedic beds, i know !
Bought $12.2k of Tempurpedic beds with which we were told we had a full 90 day return policy to which when we decided we couldn’t get on with it, after 45 days , we gave it a good try, we are told no that only applies to the mattresses not the bases. When we bought this was not mentioned to us, we had to sign half a dozen pieces of paper accepting a whole bunch of stuff when i paid for the beds and not one of them mentioned the 90 return policy was for the mattresses only. Should i have asked if the return policy inc everything ?? Good question, maybe i should have, but when you are told you have a full 90 day return policy you take it for granted it covers the total amount spent. I feel a little like we are taken advantage of. Why would i spend $5k on bases I couldn’t return… When called about this and my wife spoke to corporate, they told us the store manager could make an exception and she would ask him to call us back. No call for nearly 48 hours, then a message left saying he was looking into it. Then i called a couple of times and left a message with someone asking him to call me back and when i had to call again as id had no call, the store manager Harrison tells me he has to get that approved by someone else, contrary to what the lady at Corp had said “ it is the store managers decision” I asked Harrison if this was just a run around to delay things and get us to go away, in fact i may have stated it felt like i was being given the run around to delay everything, maybe Harrison on going on holiday and thought it best for someone else to deal with this, who knows, I would think they have this problem all the time as if we were not told these facts then i am sure others have experienced the same issue. So they are going to take back the mattresses only leaving me a good $5k out of pocket, no offer of store credit or exchange for another mattress base, crazy to think how a company can get away with this when there is nothing signed agreeing to this from the customer. This is my story of working with Mor, i hope your story is a better one. The one thing I will say is this, why would anyone spend thousands of dollars on something they have no idea they are going to enjoy sleeping on with no possibility of liking the said item or getting a full refund. It makes absolutely no sense. So now to call my CC company and see what they can do as we were not given this in writing and ever signed anything detailing this half hearted ( literally HALF of what i spent coming back to me ) return policy. Shame. Really.