Mor Furniture for LessReviews of morfurniture.com

More furniture is the worst company I’ve ever had to deal with. I had purchased a sectional January 10 and May 6. I called to report that the material on the sectional was defective. Strings were appearing all over and I was constantly having to cut the strings off at first I thought it was just because it was new, but then it continued on all the time and I was constantly cutting the strings off the couch so I figured I better call and let them know before anything else goes wrong. They said that they would have to email the company so I sent over several photos two weeks later I was given a response to ask me if I had a dog and I said yes I have a 12 year-old dog and I started laughing because I already knew what was gonna happen after that so they asked me for more photos which I gave two weeks later they sent someone else out to take pictures and the same day. They called me after a month of this to tell me that it was due to wear and tear and they couldn’t do anything about it, and it was probably the fault of my dog granted I’m 61 years old and I live alone so I don’t think I’m jumping up and down on it or anything like that I feel like I was taking advantage of I spent $3200 on it and I spent $5000 that day and they are treating me like I’m responsible for the damage of the sectional thank you very much Patricia Patricia Wood

Just sharing our recent experience with Mor Furniture for Less so other shoppers are aware before making a purchase. We bought a sofa from the showroom and were told we could customize the color, so we ordered a white set and paid a fair price expecting a quality product. Delivery took about 8 weeks. When it arrived, we immediately noticed several issues. There were red discoloration marks on multiple cushions, a visible defective stitch on the chaise that looks like it will eventually tear, uneven cushioning in the chaise section, and back cushions that do not meet properly leaving noticeable gaps. We contacted customer service the same day. There was no phone support available over the weekend, only text. A technician came out about two weeks later, agreed with the issues, took photos, and said a report would be sent to his supervisor. After waiting another couple of weeks with no response, we followed up again. During one of the calls, we felt the customer service interaction was unprofessional and dismissive, which made the situation even more frustrating. A second technician visit happened later, with similar documentation taken again and the same promise that a supervisor would follow up within a couple of days. As of now, we are still waiting with no resolution. At this point, we are disappointed with both the product quality and the lack of follow up on customer service. Sharing this as a caution to others. Make sure you fully understand what you are getting into before purchasing.

The extended warranty and the furniture protection plan don't help. Mor refuses to help me with this situation and mind you it is a power recliner that does not work for plus size people !! I do not recommend Mor one bit . Take your business somewhere else !!!

I am writing to express my deep disappointment with Mor Furniture regarding the delivery of my custom Oracle sectional on 2/26 from the Goodyear, AZ store. The sectional, which I ordered two months ago, took six weeks to ship, and unfortunately, it arrived with significant defects that were immediately apparent upon delivery. Within 24 hours, I documented the following manufacturing defects: Frayed stitching Seam separation Puckered and warped upholstery Misaligned panels and crooked seams Visible fabric damage/rub marks Uneven corner construction These defects were reported promptly, and I have attached photos of the damage. Despite my attempts to resolve this issue amicably, I am incredibly dissatisfied with the responses I’ve received from Mor Furniture. I sent two formal messages and placed four phone calls to the store, each time receiving inconsistent responses. I requested to speak with a manager, but my calls went unreturned. Instead, I was told that I could not return the sectional or have it repaired, which is unacceptable. To make matters worse, I initially ordered the sectional two months ago in anticipation of my family visiting for the holidays. The extended delivery time of six weeks, followed by receiving a defective product, has only added to the frustration, as we were hoping to have the sectional ready for the holiday season. I have followed all required procedures, including reporting the defects immediately, but Mor Furniture continues to deny me a refund or repair. This situation has been ongoing for over a month, and I am deeply disappointed by the lack of support and resolution from the company.

purchased a marble dining table, keeps coming in with large cracks on the marble surface. Customer service tried to exchange it with one without for 5 times, but they keep coming in with cracks. When I requested a full refund, i was refused and was only offered store credit And they refused to credit me the balance, if I were to choose another product of lesser value. I the consumer is becoming the victim of a quality issue between Mor and their manufacturer.

Followed instructions for return. HASSLED BEYOND BELIEF FOR RETURN. DO NOT BUY FROM THIS COMPANY. THEY ARE THE WORST. They don't care about return customers. Because from what I can tell they DON'T get return customers. They are the worst company.

Shortly after purchasing a bed and frame, the frame caused several cuts on my wife’s shins and the bed was highly uncomfortable. We tried to return it or exchange at the Cas Grande store. We were told we had to contact their customer service department. However, they said we had to work with the store. The store claimed they couldn’t take it back because they couldn’t sell used furniture. This was a lie because we were offered used at the time of purchase. Nothing but lies and junk furniture.

The purchasing process was fine, no problem. On my day of delivery I was informed by one of the delivery personnel that they did not have the necessary hardware to put my bed together on top of that one of my dressers was damaged. I refused the entire order as I watched one delivery personnel not lift one of the night stands, but push it across the bed of the delivery truck. I also know that the delivery personnel knew that there was no hardware for the bed and also knew that the dresser was already damaged. Worse experience ever. They need to invest in better delivery services.