Moresoo Hair is a factory of real human hair extensions, producing high quality human hair extension at lower prices. There are clip in hair extensions, tape in hair extensions, hair toppers and hair wefts and more!
Moresoo Hair (moresoo.com) has 88 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
moresoo.com
Website
moresoo.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am extremely impressed with this company. I haven’t yet installed my extensions yet but as someone who’s never had extensions the customer service team was fantastic. Zelle matched my hair perfectly with various helpful suggestions and speedy replies. The hair came super quick and is thick root to tip, when I brushed through it no hair fell out. Cant wait to get these installed and see how well they last and look in my hair. Only slight disappointment is that the length I wanted was sold out so I had to go with another colour but the extensions are very popular so it made sense.
AS
Alex S.
First time customer
First time customer, after reading 5 stars reviews I’ve decided to give it a try and I’m so glad I did. I bought platinum 24”. Shipping was fast , it came in a beautiful carefully packaged box. After I opened it they even more beautiful! Silky , smooth and felt luxurious! No smell , beautiful craftsmanship. Very easy to put in and blends nicely. They feel just like your own hair. Now I can’t wait to get another set of different colors and styles. The selection is incredible and high quality!
JG
Jenelle G.
Extensions have shed and thinned out…
Extensions have shed and thinned out drastically. No one wants to take responsibility for the poor quality of hair. I will definitely spread the word regarding this issue to everyone I can. Customer service is very poor and degrading as well.
LA
Lily-Ann B.
Shedding hair extensions
I buy from moresoo all the time but extremely disappointed with my last pair. I have given this company over £1000 for extensions and the pair I recieved was literally shreading from the top. Every time I brush them they shed loads of hair, like handfuls . I’m unable to send as I’ve already used the product but how was I to know this otherwise? I will never buy from this company again
Response from Moresoo HairMay 12, 2026
Hi Lily-Ann
Thank you for your feedback. We take all concerns seriously and are confident in the quality of our products sold directly on our official website, which come with a quality guarantee. Products from other channels or third-party sellers may not reflect the same quality or service.
However, we were unable to locate any order associated with your review in our system, and we have not received any emails from you regarding this issue. If you purchased directly from our website and are experiencing any quality issues, please contact our customer service at [email protected]. We will be happy to assist you and provide a solution.
Thank you for your understanding.
SP
Susan P.
Truly the best customer service ever
Truly the best customer service ever. Its been such a pleasure doing business with this company. I highly recommend them. Thank ypu for everything.
Response from Moresoo HairOct 23, 2026
Thank you so much for taking the time to share such a wonderful review! Hearing that you had "the best customer service ever" completely made our day.
It has been an absolute pleasure doing business with you as well. We are deeply grateful for your kind words and your strong recommendation—knowing that we were able to make your experience so positive means everything to our team.
Thank you for choosing us, and please don't hesitate to reach out if there is ever anything else we can do for you. We look forward to serving you again in the future!
CC
Crystal C.
Not real hair
Not real hair , i purchased a 6x6 fishnet topper 8c/60 which was orange so I put lightner in it and it didnt lift with 40 vol , Im a professional color specialist 25 years this is garbage , its a mixure of synthetic, from china . Dont tewll me your sorry Refund my money , I wanted Human hair not fake shit I spent 420 canadian on !!!
Response from Moresoo HairApr 23, 2026
Hi Crystal,
The 6×6 fishnet topper is made from 100% virgin human hair. It is not blended with synthetic fibers.
The shade #8C/60 is created using a controlled, plant-based coloring process to achieve a light blonde blend while maintaining hair integrity. Hair that has already been lifted to this level does not guarantee further lift, even with 40 vol developer. This is a well-known limitation when working with pre-lightened hair and not an indicator of synthetic content.
We also want to be clear. We do not recommend bleaching extensions under any circumstances. Just like natural hair, aggressive lightening especially with 40 vol can cause severe damage, breakage, and unpredictable color results, while significantly shortening the lifespan of the hair. A strand test and controlled processing are always expected before any chemical service.
We stand behind the quality of our products. At the same time, we have not received any direct contact from you and are currently unable to locate your order based on the information provided.
If you would like this properly reviewed, please contact our support team with your order details. We are open to resolving legitimate concerns, but we can only proceed once the order can be verified.
TC
Taylor C.
Love it!!
Customer service with this company was great! My package was lost by USPS and after fails attempts at locating it Moresoo hair resent my shipment & even upgraded since my original order was not in stock to hour a 1st time customer. I will be ordering more when needed. The hair was installed today & it’s by far my favorite extension yet. This is great hair quality!
Response from Moresoo HairOct 23, 2026
Thank you so much for your kind words and review!
While we sincerely apologize for the delay and headache caused by the USPS shipping issue, we are so glad our customer service team was able to step in, resolve the situation, and turn your experience around. As a first-time customer, your trust means everything to us!
We are thrilled to hear that your installation went smoothly today and that you are loving the hair quality so much. Knowing it’s your favorite extension yet brings a huge smile to our faces. Thank you for choosing Moresoo, and we look forward to assisting you with your future orders!
SH
Sheila
Wonderful sensitive service from Moresoo!
Moresoo has been so wonderful to help me in my hair loss journey. My stylist knew exactly the company to go to for help. They are compassionate in their service to help us continue our lives on a daily basis.
Response from Moresoo HairMar 23, 2026
Thank you so much for taking the time to share such a touching review. We are incredibly moved to hear that Moresoo has been able to support you during your hair loss journey.
We understand how personal and emotional this process can be, and it is our primary goal to provide not just high-quality products, but the compassion and sensitive service our customers deserve. We are also thrilled to hear that your stylist recommended us—having the trust of hair professionals means the world to us.
Knowing that we’ve helped you feel more comfortable in your daily life is the greatest reward our team could ask for. Please know that we are always here for you.
