Moresoo HairReviews of moresoo.com

UPDATE: Still No Resolution, Still No Communication! Weeks have passed, and Moresoo still has not resolved my complaint or even bothered to provide an update. After months of back-and-forth, repeated emails, and providing the requested documentation, I am still left chasing a company that has yet to make things right. My stylist and I have both put considerable time and effort into trying to resolve this issue. Moresoo previously acknowledged that the extensions came from a defective batch, yet I was offered only a partial refund instead of the full refund I requested. At this point, the lack of communication and accountability is just as frustrating as the defective product itself. How much time is a customer expected to waste trying to get a company to stand behind its products? I have been patient and given Moresoo every opportunity to resolve this fairly. Weeks of silence are not customer service, and a partial refund is not an acceptable resolution to a problem involving defective products. I am still waiting for Moresoo to take responsibility and make this right. I hope others see these updates and think twice before purchasing. Update – October 23, 2026: Moresoo has now responded to my Trustpilot review, acknowledging that I have spent seven months trying to resolve this issue. However, rather than offering a solution, their response promotes their premium hair extensions and directs me back to Amazon. I have already provided photos, videos, and documentation of the defective extensions. My stylist also made multiple attempts to contact the company, and I was previously informed that the extensions were defective and from a bad batch. I am extremely disappointed that, after months of trying to resolve this matter, I am still without a satisfactory resolution. Promoting additional products to a customer with an unresolved complaint is unacceptable. I am still seeking a full refund for the defective extensions. I hope Moresoo will take responsibility and offer a meaningful resolution rather than continuing to redirect me elsewhere.

Ordered hair on 9/26 it’s 10/19 today and still haven’t received my order. I paid for expedited shipping. They have refunded my money for the expedited shipping but still don’t have hair or refund for the remaining

I was very happy to receive a quick and friendly reply to my query. Your product has to be one of the best Ive used. Keep up the quality and great customer service

What made my experience great is Moresoo's customer service. Zelle is an incredible rep, she has made my exchange incredibly efficient, speedy and she is so attentive and sweet. Thank you, I will! Be recommending to everyone I know and buying in the future again!

Wow! Absolutely amazing quality hair! I've been wearing hair extensions for several years. I'm so happy with the beautiful silky hair I received. I can't wait for my appointment to get it installed. My stylist was impressed with the quality of the hair also.

Hair quality is excellent!

I bought 250 grams mix of weft and nanos I’ve had them installed today shade 613/18 hopefully they go a little thicker I’ve had to tone them with purple conditioner maybe that’s y they feel little thinner

This product is completely trash!!! Do not take the chance of sending out $300+ dollars to this company! I bought hundreds of dollars of hair only to find that the hair this company sold, it was very very thin, fine and the strands were kinked and brittle, to which they told me to just wash the hair with water (which would clearly invalidate any possible return). I reported the damage to Moresoo and they offerred a price reduction, which I declined since I needed to get hair from somewhere else since what they provided was damaged and subpar, I needed this hair ASAP for an event which is why I paid and additional $30 to expedite shipping. I feel they have a bot that is responding to inquiries and not a real person. They do not care about their customers' experiences. They only care to take your money and if you bring their attention to damage, they will brush it off and tell you that their policy is to enforce a 15% restocking fee on all returns.....clearly even when they sell you their own damaged product. WOW!!! We are already taking a change at buying these products online site unseen and at the very least expect quality products. The only thing they care about is taking your money.....Period!!! So I paid for their product, expedited shipping costs', paid shipping to return and was only partially refunded for the cost of the hair under the guise of their restocking fee Buyer beware.....highly suggest buying from another seller that has quality products. Dont buy from a company that sells damaged items and forces you to pay for them DAMAGED!!! According to Moresoo....."Management has confirmed the decision is final and we must stick to our standard policy regarding the restocking fee"........such trash for selling a damaged/subpar product.