MopioReviews of mopio.com

TLDR: Excellent quality at a reasonable price. Some assembly required. Would recommend!! I admittedly expected some horse-shoe style connectors that linked the seats under the cushion, but instead the links are a triangle metal bracket which click into place after they're installed to the bottom of the seats, a little more difficult to setup than expected. Additionally, the seat back piece 'draw latches' don't quite line up with the pre-installed hook holes when you install them first (per instructions) to the bottom of the chairs before adding back pieces, doing so causing misalignment and brackets to not fully latch. Alleviated this by adding the back pieces first via their interior hooks, then turning the seats on their side to add the underside latch brackets in line where they needed to be for full alignment. A minor inconvenience that I figured out after the first seat. Setup was about half an hour per seat... Probably could have gone faster, but wanted to take care not to ruin the product. Other than those minor assembly woes though, an excellent quality product for a reasonable price which didn't break the bank. I didn't mind the extra elbow grease and am absolutely pleased with the final product which turned out exactly as advertised. It's only day 2, so I expect the cushions will fluff a hair more (vac sealed on arrival) but can already tell they're soft enough for comfort. You'll want to avoid kids jumping on these couches with the storage under each seat, they will eventually go through them, but otherwise, solid construction. I'm a 280lb 6'3 fella and they support me without any effort at all. The linings went on smoothly without too much trouble, the seats are modular and able to be moved for various numbers of visitors (perfect) and the color (stone gray for us) was exactly on point with expectations. All at a price point which didn't break the bank. Overall: excellent quality/value at a very reasonable price for exactly what will fit your needs. Kudos Mopio!!

I had an issue with a chair I purchased from Walmart made by Mopio. The level of customer service that Mopio provided was something you almost never see, if ever! Unbelievable. Whether my email was answered by Batrisha, Emir, Balvinder or Arvind, the level of promptness and concern was outstanding! They did everything right. That tells me that the owners know how to hire excellent employees. I wish them every success, Mopio has earned it!

I ordered some beautiful glassware and some arrived broken. I emailed with their customer service rep, Arvind, and he took care of everything immediately. He worked very quickly despite the busy holiday season. I am very grateful!

I ordered a piece but had to cancel before it was shipped. I contacted Mopio and Arvind was so kind to assist me. He reached out to the relevant team and gave me multiple updates before successfully processing the cancellation! Great customer service!

Some of the best customer service there is! Our product was damaged in shipping and Batrisha and Emir made sure everything was taken care of with no hassle at all. They were a pleasure to correspond with. A replacement was sent out almost immediately and was perfect!

I purchased a buffet hutch from them upon receiving it was missing a large piece. I emailed Mopio and worked with a representative named Yaashiine, who was wonderful and was able to send the entire unit to me. The customer service with Mopio is above and beyond, especially considering how low customer standards have become since Covid. It's nice to finally feel like the problem is not an annoyance and they take pride in pleasing the customer.

Couch was super comfortable. Easy to assemble and the velvet makes it hard for my cats to scratch. The storage space is unreal and I find the couch to be extremely comfortable. Slight issue with shipping: one module had a part missing but Arvind Ganesh, a customer experience specialist coordinated with me on getting a replacement for this part. They sent me the part ASAP. Overall, awesome experience with the product and customer service.

I would rate higher if i could. customer service is 10/10. i spoke with Edelwinna about a small problem with one of my purchases and she was so helpful, easy to talk to and quick to resolve the issue!