MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com reviews

Showing 199 reviews with 1 star · Clear filters

Tom
Jan 5, 2026
Wrong item send and no follow up to my…
Wrong item send and no follow up to my email
Response from MoparPartsGiant.comJan 6, 2026
Thank you for sharing your feedback with us. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. We’ve looked into your order, and unfortunately it falls outside our 5-Business day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. Your feedback is essential for improving our services.
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Kevin K.
Dec 18, 2025
Unreliable Stock Information
Buyer Beware... MoparPartsGiant's stock status tool said that an urgently needed part was in stock before I ordered. The next day I received an email saying that the part was NOT in stock and wouldn't ship for 2 frigging weeks. Ordered elsewhere faster, cheaper and now trying to figure out how to cancel this order. They apparently have nothing actually in stock and just order from whichever dealer they can find with stock.
Response from MoparPartsGiant.comDec 22, 2025
Thank you for your feedback. While most orders are processed within our standard timeframe, unexpected delays can occasionally occur. Some parts may need to be ordered from one of Chrysler Distribution Centers across the country if our local Chrysler Distribution Center is out of stock. It will require additional time to obtain. If for any reason it takes longer than 3 business days, we will send a follow-up email to keep you updated on the status of your order. Your feedback is essential for improving our services.
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Sturgis
Dec 11, 2025
Buyer beware
Buyer beware I ordered a trailer light wiring harness and it turned out would've work for me so I asked to return it and was refused as it's an electrical part, the same part that was ok for them to ship to me but I couldn't ship back to them in the same exact package that they shipped it to me in. Buyer beware if you order an electrical Part and it's either wrong or anything they will refuse to allow you to ship it back so advice is find it from someone who has a legitimate return policy. How disappointing, what a way to conduct business.
Response from MoparPartsGiant.comDec 12, 2025
Thank you for your feedback. Unfortunately, not all parts are returnable, such as electrical parts. You can view the details of our return policy on our website by visiting https://www.moparpartsgiant.com/service/mopar-help_center-returns_refunds-return_policy.html. Thank you for your understanding. Your feedback is essential for improving our services.
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Mike W.
Dec 11, 2025
They sent wrong parts...no refund or exchange
After 2 months of dealing with their return department, they finally send me an email to say they will not return the part because it is electronics. YOU SENT ME THE WRONG PARTS! I have been on this earth for 50+ years, this might be the most incompetent and dishonest company I've ever dealt with.
Response from MoparPartsGiant.comDec 12, 2025
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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Miguel O.
Dec 4, 2025
I bought 16 spark plugs and got robbed. Only received 12
I bought 16 spark plugs. I only received 12. I called them (moparpartsgiant) to solve this issue. They gave me the runaround. Talked to several different people in the RMA Department.They asked me for pictures and I sent them. An investigation was conducted according to moparpartsgiant. But it was poorly made. A conclusion was made that I had received my package complet. That is not true. I’m worried that the other packages I ordered will not be complete. I’m going to get a camera to record the arrival of the next packages. Do not buy from these thieves
Response from MoparPartsGiant.comDec 19, 2025
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. This isn’t the standard we aim to uphold, and we’re taking your comments seriously as we work to improve. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
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Beth M.
Dec 2, 2025
Worthless supplier - took money for products they don't have
The site showed items in stock, so I placed an order with several items. A day later, they voided my entire order because they don't have any of the products and can't get it. Ever. Absolutely worthless site and company, even the most basic inventory control system would have flagged items as being out of stock, never being available again and/or discontinued. Don't waste your time and money with this company.
Response from MoparPartsGiant.comDec 3, 2025
Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.
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Preston
Dec 1, 2025
$3000 Part Arrived Broken
Spent over $3100 USD for an antique part and expedited shipping! PART ARRIVED BROKEN. No padding in the packaging just a loose part in a cardboard box inside another box. Very disappointing.
Response from MoparPartsGiant.comDec 3, 2025
We understand that receiving an item in anything less than expected condition can be frustrating. If the condition of the packaging affected the part, for future reference please create an RMA by following these quick steps: On our website click on [Contact Us] and select [RMA] Damaged — Select this if the parts arrived with visible damage. Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order.
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David
Nov 3, 2025
Received the wrong sized parts and no…
Received the wrong sized parts and no easy way to return your mistake. Will not buy from you again, but I also realize that you just dont care.
Response from MoparPartsGiant.comNov 5, 2025
Thank you for your feedback. We're sorry to hear you're not satisfied with our return policy. We understand how important flexibility and convenience are, and we’re continuously reviewing our policies to better serve our customers.
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