MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com reviews

Showing 199 reviews with 1 star · Clear filters

Eric T.
Mar 20, 2026
Terrible
Terrible Sent wrong part tried to return run around w multiple pics could not get help finally approved return and I HAVE TO PAY FOR RETURN FOR THEIR ERROR AND PAY A RESTOCKING FEE. THESE GUYS ARE CROOKS
Response from MoparPartsGiant.comMar 23, 2026
Thank you for your feedback. We sincerely apologize for the confusion. Please allow us a chance to clarify, a RMA qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Images provided shows correct part per ordered. If the correct part was shipped as ordered, the RMA will be categorized as no longer needed, and may be subject to a 20% restocking fee, we apologize for the inconvenience. Additionally, not all parts are eligible for return. For more information, please visit www.moparpartsgiant.com/service/mopar-return_policy We appreciate your input and will continue working to improve our processes.
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Yves C.
Mar 4, 2026
2 Orders, 1 lost and 1 bad part number
Ordered 2 items at the same time with them. 1 Item got lost with USPS and the other I had to chase in the city because it was going to the wrong address. Finally revieed the lost part however the refund would cost me shipping and 20% re-stocking fee. The other item the sent the wrong part number. Same story for the refund.
Response from MoparPartsGiant.comMar 10, 2026
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. Please email us at [email protected] with [TRUSTPILOT Complaint] in the subject line and include your order number if applicable to ensure your issue is directed to management for review. Your feedback is essential for improving our services. Thank you for bringing this to our attention.
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John
Feb 23, 2026
Parts not actually available.
The Website claimed a hard to find part was "Available". After paying and placing the order they came back asking for an additional $350 in shipping while revealing that the part was not actually in-stock. They stated in an email that they would still have to place their order with a 3rd party dealer and wait for that dealer to receive the part from the manufacture before they could ship it to us. When questioned as to why they said the part was available, I was told that "available" just means they part is "available to order" not that they actually have the part ready to ship.
Response from MoparPartsGiant.comFeb 24, 2026
Thank you for your feedback. We’re sorry to hear that you feel this way. To clarify, our products are genuine OEM items sourced directly from the original factory. We work with various partner dealerships across the US. Our online catalog is intended as a general reference and may not always reflect the most up-to-date inventory. We appreciate your feedback and will continue to uphold the standards our customers rely on.
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Jeremy P.
Feb 21, 2026
Beware of this company
Beware of this company! They send you the wrong items and charge you 20% restocking fee. Plus the hassle of the shipping cost etc. The item drawing description clearly wasn’t the item that was received.
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Carmine F.
Feb 14, 2026
Sent wrong item
Sent wrong item. Website said would fit my truck. Would not change part for correct part. Refund denied, replacement denied. Find another place to buy your parts.
Response from MoparPartsGiant.comFeb 17, 2026
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
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Peter P.
Feb 5, 2026
Couldn't check out and pay
Couldn't check out and pay. Kept saying address was undeliverable or didn't match paypal when it was correct and matched. Then was saying phone number incorrect. Very frustrating! Only worked when i paid with a different card
Response from MoparPartsGiant.comFeb 5, 2026
Thank you for your feedback. We understand payment issues can be frustrating; however, our system does not accept international credit card due to fraud prevention. We have a two-factor authentication for shipping and delivery addresses, so PayPal is the only available payment option orders under $3000.We apologize for the inconvenience and thank you for your understanding.
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HB I.
Jan 13, 2026
Poor customer service
Mishandled delivery by the post office so I never received the part which was not their fault, however correspondence with them was slow and ultimately they refused to assist in any way. Not good customer service. The package was insured and they could have filed a claim with the post office and resent the part out to me (this time requiring signature for delivery to avoid any incidents) as I requested but apparently "not their problem". If I can order a part from anybody then why would I choose a company that's completely unconcerned with my satisfaction. I'm going to choose a service that actually cares about their customer. In other words, not mopargiants.com.
Response from MoparPartsGiant.comJan 13, 2026
We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
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Brad G.
Jan 10, 2026
Very Misleading!
Placed an order for a part that the website said they had in stock. 2 days later I get an email saying my order is voided because they don't have the part and it is discontinued. Very misleading!
Response from MoparPartsGiant.comJan 13, 2026
Thank you for your feedback. We apologize for the inconvenience. Our online catalog, including diagrams and images, is for general reference only and does not reflect real-time inventory. While we strive for accuracy, some parts may be listed incorrectly. Rest assured that the canceled parts will be removed in the next update. Thank you for your understanding.
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