MoparPartsGiant.comReviews of moparpartsgiant.com

Response from MoparPartsGiant.comApr 21, 2026

Thank you for your feedback. In some cases, the manufacturer may place an item on backorder, provide no estimated availability date, or discontinue the part entirely. When this occurs, we are required to cancel the order to avoid further delay. your order was received on 4/14 and cancelled for backorder on 4/16. We understand how frustrating this can be and appreciate your understanding

Response from MoparPartsGiant.comApr 15, 2026

Thank you for your feedback. We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. There are multiple parts with the same name that fit your search result due to different options and trims. An RMA request also qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Since we don’t have visibility into a customer’s repair needs, we fulfill what is placed in the order. We appreciate your understanding and encourage the use of VIN verification via Parts Question in our LiveChat before placing an order. Our team is always happy to help! For more information regarding our returns policy, please visit: www.moparpartsgiant.com/service/mopar-return_policy

Response from MoparPartsGiant.comApr 14, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We want to clarify that all of our parts are sourced as brand-new OEM directly from the manufacturer. We understand your concern and appreciate you working with our team through the return process, and we’re continuing to work toward resolving your request as quickly as possible. We sincerely apologize for the delay and any frustration this has caused.

Response from MoparPartsGiant.comApr 14, 2026

Thank you for your feedback. While most orders and refunds are processed within our standard timeframe, unexpected delays can occasionally occur. We are also unable to cancel an order once it's shipped, we apologize for the inconvenience. Please rest assured that we will work to complete the remaining steps as quickly as possible. We appreciate your patience and thank you for bringing this to our attention. For more information regarding our sales policy, please visit: www.moparpartsgiant.com/service/mopar-sales_policy

Response from MoparPartsGiant.comApr 10, 2026

Hello Ryan, Thank you for your feedback. We take all reviews seriously and reviewed your order thoroughly. We apologize for the confusion about our returns policy, however, our return process requires photos of the part label, as it allows us to verify the exact part number and ensure the item matches the original manufacturer packaging. We understand your frustration and apologize for the inconvenience. Your feedback is appreciated and helps us continue to improve our communication of these requirements. For more information regarding our returns policy, please visit: www.moparpartsgiant.com/service/mopar-return_policy

Response from MoparPartsGiant.comMar 31, 2026

We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further. Edit: It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!

Response from MoparPartsGiant.comMar 27, 2026

Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. Please allow us a chance to clarify, a RMA qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Since we don’t have visibility into a customer’s repair needs, we fulfill what is placed in the order. If the correct part was shipped as ordered, the RMA will be categorized as no longer needed, and may be subject to a 20% restocking fee, we apologize for the inconvenience. Additionally, not all parts are eligible for return. For more information, please visit www.moparpartsgiant.com/service/mopar-return_policy