MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com reviews

Showing 199 reviews with 1 star · Clear filters

John
May 2, 2026
Company sent incorrect part and then refused refund
I purchased a part claiming to be a direct OEM replacement for the part on my vehicle. I used this company’s own search engine based on my vehicle’s VIN. I received a part that was NOT a direct replacement, and the company refused the return of this item because the brown paper envelope the part came in was “opened”. Warning: this company does not appear to be a credible business.
Response from MoparPartsGiant.comMay 4, 2026
Hi John, Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. Edit: We wanted to follow up as it’s been a few days since we requested additional information on Trustpilot. We understand you may be busy and appreciate you taking your time to leave a review. When you have a moment, please share your order details so we may look into this and assist you further. Thank you!
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Reginald
Apr 30, 2026
When I purchased my parts, they said "one day free shipping"
I purchased a part because it said "one day free shipping". It took this company two days to process my order, another full day for USPS to process it into the system and another 6 days before it got here. It's false advertising and a bait and switch and both are illegal. Go to contact customer support? I get a ROBOT!!!
Response from MoparPartsGiant.comMay 1, 2026
Hi Reginald, Thank you for your feedback. We’d like to clarify that we do not advertise “one-day free shipping” on our website. All of our orders have a standard processing time of 1–3 business days before shipping. Once an order is shipped, transit time is unfortunately outside of our direct control. For order tracking, please visit https://moparpartsgiant.com/online/track/order For more information regarding our sales policy, please visit: https://www.moparpartsgiant.com/service/mopar-sales_policy.html
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Brendon
Apr 29, 2026
The part arrived cracked with a large…
The part arrived cracked with a large piece missing from.the plastic
Response from MoparPartsGiant.comApr 29, 2026
Thank you for your feedback. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. For more information regarding our returns policy, please visit Your feedback is essential for improving our services. https://www.moparpartsgiant.com/service/mopar-return_policy.html
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Gary B.
Apr 25, 2026
BUYER BEWARE
BUYER BEWARE. Do not trust them as they are just like all the other bad online mopar sellers. They do NOT have your parts actually in stock. Was told 1 to 3 days shipping and its a lie. 3 weeks at earliest. Google and AI state them as one of the few "trusted" mopar sites and 💯 false. Just like all the rest. Go to dealer or order from trusted Ebay sellers who actually have the parts in stock.
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David S.
Apr 23, 2026
Ordered a fuel line for a ram truck…
Ordered a fuel line for a ram truck that was listed as “in stock” on their website. 4 days later my order was cancelled by them stating the part is on back order with no eta. Now I’m going to buy the aftermarket one from amazon which I would have done in the first place and saved 4 days of my tuck being down if they hadn’t lied about their inventory. Shop elsewhere!
Response from MoparPartsGiant.comApr 24, 2026
Hi David, Thank you for your feedback. We understand how frustrating it can be when a part appears available but later becomes backordered. Our online catalog is intended as a general reference and may not always reflect the most up-to-date inventory. While we strive to reflect the most accurate availability on our site, some items may show as available at the time of order but later confirmed as backordered by the manufacturer. We sincerely apologize for the inconvenience this caused and appreciate you bringing it to our attention.
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Norman
Apr 23, 2026
I did my homework before ordering and…
I did my homework before ordering and confirmed that the parts were listed as available. The site even required me to type “I accept” before proceeding, which gave me confidence everything was accurate. However, right after placing the order, the estimated delivery date changed. When I contacted customer service, I was told the parts were actually not available. This was extremely disappointing and feels misleading. If availability isn’t certain, customers shouldn’t be asked to confirm it upfront. Transparency matters, and this experience has made me hesitant to order from them again.
Response from MoparPartsGiant.comApr 24, 2026
Hi Norman, Thank you for your feedback. We’re sorry to hear you’re disappointed with the delay and understand how frustrating waiting on an order can be. After your order was placed, our team sent the terms and conditions explaining that the parts were special-order items and that cancellations would not be possible once processed. We received your reply confirming that you accepted these terms before we moved forward with the manufacturer. Because these parts are ordered specifically for each customer, their estimated time of arrival might vary due to logistic reasons. That said, we are continuing to work with the manufacturer to have your parts shipped as soon as they arrive. Your feedback is essential for improving our service, and we appreciate your understanding. For more information regarding our sales policy, please visit: https://www.moparpartsgiant.com/service/mopar-sales_policy.html
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Justin P.
Apr 23, 2026
Received broken part.
Ordered a heater core jumper from them, and it was received broken out of the box. Did an RMA on the part, and they want your first born child, and the Declaration of Independence, and all the parts bags and packing slips they didn’t put in my package. So I’m out the part, the money they won’t refund me, and my car is still broken while I order the part else where. It took me 3 days to hear back from them in an email after I filed a claim through PayPal. Stay far away from this garbage company.
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Disappointed
Apr 21, 2026
Placed an order on April 14th
Placed an order on April 14th. The order has not been received by USPS yet and today is April 21st. I called to canceled the order because I needed it sooner and they told me I had to wait 7 days for USPS to respond. As they think the order has actually been picked up. Will not use again. USPS 9234690365075900499600
Response from MoparPartsGiant.comApr 22, 2026
Thank you for your feedback. While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility. We understand how frustrating this situation must be. Thank you for your patience and for bringing this to our attention. Your feedback is essential for improving our services.
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