MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com reviews

Showing 199 reviews with 1 star · Clear filters

Kurt Z.
May 25, 2026
I wish I could rate it with no stars
I wish I could rate it with no stars. Customer service is non existent. There’s none to talk to or chat even(other than bots). Any on line store can fulfill products, the real issue becomes whether they can support a customer service base. A cabin filter was delivered obviously damaged and previously opened. It was crammed in a manila mail envelop with non protection. So by the time it got to me it was squished and pleats crushed. Did I mention the bag it was in when opened already. I was away on a trip when it was delivered and I didn’t get a chance to open it until a week after it was delivered. They state an RMA has to be initiated within 5 days of being delivered and left me with a part I can’t use. Do not buy from this website.
Response from MoparPartsGiant.comMay 26, 2026
Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly. Your feedback is essential for improving our services.
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Fernando
May 24, 2026
Terrible customer service and support when trying to buy something.
It had everything to be a 5-star site, but the support, customer service, and anything you might need help with to buy a part and need assistance, you won't get it. There are several contact options, and I tried them all. Via chat, they can't decode the VIN, they don't respond to emails, and when they do respond, they say they don't have the technical knowledge to help and tell you to do it via chat, but the chat doesn't work either. I tried through the website by opening a ticket, and after 5 days I received a response to my question, but the Part Number provided was wrong, so I can't place the order. Unfortunately, they fall short in customer service.
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Storme R.
May 19, 2026
Bad service, even worse customer service!
Very dissatisfied! Customer service is also rude and very unprofessional. I placed an order on 05/06 and a week later, it only showed a label was created. MPG was unsure if it had shipped or not and blamed the courier. They could not provide information on if or when I would receive it, so I purchased from another vendor since I was in need of the parts. Parts arrived two weeks later and now they want me to pay a restocking fee and shipping, due to their error and lack of information or help! I was also hung up on numerous times when I offered to provide information and emails to verify my claims.
Response from MoparPartsGiant.comMay 20, 2026
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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ARTPLEXPHOTO
May 19, 2026
The $94 to $456 Magic Trick”
If you want to feel guilty for placing an order in the first place, MoparPartsGiant is the perfect place. My $94 part magically turned into a $300+ ‘hazmat fee’ like I’m ordering radioactive material, not a car part. Customer service? No real humans. Their chat replies make you feel like you’re stealing their precious time just by asking a basic question. This isn’t a service — it’s a punishment. Stay away from them.
Response from MoparPartsGiant.comMay 19, 2026
Hi ARTPLEXPHOTO, Thank you for your feedback. Hazardous fees are determined based on carrier regulations; they are not arbitrarily added charges. The charges are required to ensure shipments comply with applicable safety regulations. We also understand your concerns regarding customer service responsiveness. Our support team is available Monday through Friday from 7:00 AM to 4:00 PM PST, you could reach out to us via email, Live Chat, or call us at 1-888-511-3595. Our team strives to assist customers as efficiently as possible, we're always happy to help! We'd like to take a second look at your order and have requested more information on Trustpilot, please take your time and answer in detail as much as possible. We appreciate your understanding and assistance! Edit: Edit: Thanks for providing additional information regarding your experience. While we were unable to locate an order associated with the details provided, we appreciate your feedback, nonetheless. If you have any further questions, please don't hesitate to reach out to our support team via email, Live Chat, or call us at 1-888-511-3595.
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Frisco S.
May 18, 2026
No easy returns and no satisfaction guarantee
I ordered a part and the part needed was not included with the part I received. They will not take the part back because it has a wire with a connector on each end and they say they will not take back parts with any electric wires. Just a wire with a plug on each end and that makes it electrical. Now I am out $600.00.
Response from MoparPartsGiant.comMay 19, 2026
Hi Frisco, Thank you for your feedback. We understand your frustration and would like to clarify that parts containing wiring, connectors, circuitry, etc. may be classified as electrical components under our return policy. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible. We appreciate your understanding and assistance. For more information regarding our returns policy, please visit: https://www.moparpartsgiant.com/service/mopar-return_policy.html
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Steve J.
May 5, 2026
Not OEM Mopar brake pads as advertised
Not OEM Mopar brake pads as advertised. They are Beproauto brand, not Mopar. Asked for RMA so I can return for refund. Its been over a week, I've provide everything they've requested and still no RMA. They keep giving me the runaround and have now ghosted me.
Response from MoparPartsGiant.comMay 15, 2026
Hi Steve, Thank you for your feedback. We have thoroughly reviewed the order and confirmed the correct part number was sent per invoiced. We would also like to clarify that Bproauto has been integrated into Mopar's OEM parts lineup following the parent company's acquisition. While the branding may differ from expectation, the item supplied is indeed OEM from the manufacturer. To avoid future concerns, we encourage the use of our Parts Question with VIN on LiveChat to locate the correct part number. Our team is always happy to help! We appreciate your feedback and understand the confusion regarding branding.
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tom D.
May 5, 2026
Update on worst customer service
Update: After a couple months of no refund or replacement of the defective shocks purchased I'm out $290. They are full of excuses and RMA procedures that the local dealership will not honor. They are no more than a storefront buying parts from other sources with no reasonable return process. They are rude on the phone and only offer usless AI generated responses to electronic inquiries. Buyer beware.
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ENEDINA
May 4, 2026
Returned part by due date & they have…
Returned part by due date & they have not refunded my payment
Response from MoparPartsGiant.comMay 5, 2026
Hi Enedina, Thank you for your feedback. We’d like to clarify that all returns must be approved through our RMA (Return Merchandise Authorization) process. This allows our team to properly track and process returns. Unfortunately, we cannot locate an RMA request for the order number referenced. As a result, we are unable to guarantee a refund timeframe until the return has been located and inspected. A representative will reach out to you soon. We appreciate your understanding and strongly encourage you to reach out to our support team so we can assist further. For more information regarding our returns policy, please visit: https://www.moparpartsgiant.com/service/mopar-return_policy.html
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