MoparPartsGiant.comReviews of moparpartsgiant.com

Ordered a part for my Jeep to be delivered to the UK. The order sat in 'address verification' status for over a day. Used their online chat get get a status update, to find when and if my order would ship. Repeatedly failed to give a direct answer, just "it can take 1-3 days". For what? Is my address verified or not? If you can't tell me I will cancel. Response - "your order is cancelled". Zero customer service, will never use them again.

Order a fan clutch for my truck, the fan clutch was defective was engaged on first startup.contacted seller and requested a RMA for return they wanted a dealer diagnostic report verification saying part is defective dealer wanted 139 for report.so I'm out 210 for part that I can't return. Don't waste your time and money with this company go to a dealer and pay the extra money .at least they honor the warranty and return policy.

The company shipped me the wrong part I ordered and the packaging was open when I received it. Since the part was wrong I tried getting it returned and a refund which was denied because the packaging was open. The problem is the product already came open I didn’t open it so now I have a wrong part with no use.

Never received my item

Very disappointed with this company and their customer service. The part arrived properly packaged and appeared fine at first. However, when I installed it, I discovered that the weatherstrip was split at the seam due to a manufacturing defect. This was clearly not shipping damage and was not something that could be noticed until the installation was completed. I contacted customer support twice and provided photos and video evidence of the defect. Despite this, the RMA department refused to reconsider my claim simply because I reported the issue 10 days after receiving the part. What company offers only a 5-day warranty on defective parts? Had I known about this policy before purchasing, I never would have bought from them. Not everyone installs parts immediately after they arrive, and some defects only become apparent during installation. The most frustrating part is that they would not even consider the evidence showing a clear manufacturing defect because, according to their RMA department, I was "5 days late." It felt like the claim was dismissed based solely on a technicality rather than the actual issue. If you're considering buying from this company, be aware that their return and defect policy is beyond ridiculous. A defective product is a defective product, regardless of whether it is discovered on day 5 or day 10. I expected better customer service and support from a reputable parts supplier.

Everything was great until there was an issue. The part failed upon installation. Customer service wanted me to have the truck towed to a Ram Dealership and pay to have it diagnosed before they would accept a return. This negates the entire reason we purchase parts to fix ourselves. This makes no sense to go through all of this just to end up having to take it to a dealer.

I purchased a part and they camcel the order, theu state that payment had to be done by paypal, even though the charve on my CC was already done

They billed me then said they needed additional ID verification. I asked why, it's normal purchase using normal methods and my normal address that I used there before and recently. After pulling a lot of teeth they admitted it's because their system to do that broke, faulted, hiccupped, whatever, not on my end. They said I had to have a three-way call with my bank ... over a $200 purchase. Not $20,000, $200. Are you kidding me? I lost $200 in my time while on the phone call. The customer support was generally a scripted automaton and couldn't figure out any solutions, apologies, or facilitation. I ended up canceling the whole order and all future business with this company. There are plenty of competitors.