MoparPartsGiant.comReviews of moparpartsgiant.com

DO NOT DEAL WITH THIS STORE - They show their parts as a group of the same part and show a price for what appears to be the group but then sells only ONE part. $6 plus $12 shipping for a plastic clip the size of a wingnut. Deceptive advertising. Their return process requires pictures of part, packaging, etc and a different email address, What a waste.

Refused to process order unless I accepted that the parts were non returnable and the order couldn't be cancelled. Yet, they refused to give a ship date. I am not paying for a part that may or may not be delivered when I need it. They cancelled my order. Their reviews on TrustPilot are 3.8. Their own online reviews they post is 5.0; I wonder why

What went wrong? Everything. I order one simple item and received a totally different one. Not even in the same ballpark. I ordered a radiator hose. They sent me a literal hex nut in a baggie, that was it. The baggie had two different labels on it, one for the hex nut and someone stuck the label on it for the radiator hose. QC failed big time. If you can't tell the difference between a radiator hose and hex nut then you need a new job. Then I submitted the request for a replacement and was told it would take 2 days for the RMA. And then 5 days later I reached back out because I had not received anything. The chat person I spoke with was able to get me the RMA in about 10 minutes. And the person in the RMA office sent me an RMA for a return part stating I "No longer needed" the part. Never did I say I wanted to return the part. I did not get the part I ordered and I wanted to send this part back and get what I bought. But now here we are back at another two days waiting for the RMA team to unscrew their mistake and send me an RMA for the return of the hex nut and send me the correct part. This is completely unacceptable customer service. I cannot recommend this business to anyone. No one has even attempted to make this right.

Took 12 days to order the part from their warehouse when they finally did they shipped it the slowest possible way total time for small parts order Arnold 27 days to delivery it only happened because I called three times to find out where the parts were the third time. They finally called over to the warehouse and ordered it so price is great. Shipping is horrible. Time is even worse. Beware it was worth a few dollars to wait three weeks great if it isn’t don’t order from them.

Ordered new compressor, condenser, compressor clutch, and a few orings for my truck. Parts arrived all in the packing box for the condenser, with the compressor not in the OEM or ANY type of box! It was just thrown in on top of the condenser. The compressor rolled around during shipping severely damaging the condenser, and causing potential hidden damage to everything else in the package. Contacted vendor immediately for a damage RMA. It too several dozen emails back and forth, multiple requests for photos before finally approving a return for ONLY the condenser. I spent over 2 months trying to get the rest returned, but was delayed and blocked along the way and they ultimately said I needed to submit the RMA for the parts within 30 days (I had submitted it the DAY the parts arrived!). The process stretched out so long that I am now unable to even dispute the charges on my credit card. I will NEVER buy from this place again and recommend that NOONE ever does either! Customer service is non-existent, especially if you have an issue.

Way too expensive. I can buy the same filter online for half the price, you won’t see me again.

Absolute Joke of a Company – Unbelievable Excuses to Deny a Return Order #: C00546464 I ordered door handles for my RAM truck and received one correct part and one completely wrong part. Before ordering, I even messaged customer support multiple times asking for help to ensure I got the correct part numbers, but they never responded. It has now been a full month of trying to return the incorrect item and get the right one sent out even after offering to pay for the return shipping myself. Their customer service is virtually impossible to reach, and when they do respond, it's just endless excuses: Packaging Excuse: The incorrect part arrived wrapped in bubble wrap inside a standard USPS box. When I requested a return, they claimed it wasn't in its "original box" even though that is literally how they shipped it to me. Electrical Part Excuse: They then claimed it can't be returned because it's an "electrical part." It is a mechanical door handle. To make it worse, the shipping label shows the part was drop-shipped from a local dealership near me, not directly from MoparPartsGiant. When I called that dealership, they refused to help and said I had to deal with MoparPartsGiant. They ignore you before you buy, ship the wrong parts in non-standard packaging, and then invent fake policies to keep your money. Terrible customer service and zero communication. I will never use them again.

Total scam part number and description don’t match. 400 part now stuck with it cause there website is wrong. Refuse to let me return it. If you gonna sell from and online catalog. Get it right. Instead of making a customer lose 400 on a part that wasn’t even opened and is useless to me. Electrical or not. You list it as one part with a picture and not even close to what I received.