MoparPartsGiant.comReviews of moparpartsgiant.com

Received a large order but they shorted us 2 lifters. Called and told them and they said the Dept rms I think would email me. Got an email but they refunded instead of sending parts. Told them when I called I didn't need a refund I needed the parts to finish the job. Too bad. Had to reorder the 2 lifters ( about the size of one AA battery) and they wanted to charge me another $9 to ship them! They didn't refund a cent of shipping and now I didn't have enough lifters to finish. Called again. Refund department is useless. Customer service was useless. Had to call yet again to speak to a supervisor who said they would refund the shipping so I didn't have to pay it double. Great. Will reorder. Checked and they had them in stock so reordered. They cancelled the order saying now they didn't have them. So I guess that got out of refunding me the shipping. If they were out for the original order they would have known and said so and refunded me immediately. Did they think I wouldn't notice I was 2 lifters short?? Too bad they treat customers like this over small things. Pretty sure I won't be back for anything else if I have to sit on hold for an hour and be told lies and shorted parts with no reason just wait and see if customer notices then won't refund shipping? Be careful. There's plenty of other vendors out there that will treat you better as a customer.

Company charged me a restocking fee and made me pay for return shipping after I used their vin checker on the part that was sent. It was clearly the part I did not need and I showed them pictures too. Customer service was a complete joke and were rude over the phone and useless in the chat feature. They said i didnt use their website properly. Dont advertise the vin checker on the parts page then. Have a better system and don't get an attitude with customers when they do exactly what their supposed to do. Don't buy from them

I submitted my Vin number for the vehicle and they sent me the part, but the bolt pattern did not match up. Sent all the necessary pictures they requested, and a picture of my part with their part. The technician & the RMA department refused to agree that the part they sent me was the wrong part. Their motor had no “brake” & had electrical leads coming off the motor body instead of “female” plug inputs. 🤔

Lots of fake good reviews. They took my money and have extended the shipping date on my order 5 times. It has been over a month now and I still don't have my part. They also won't cancel my order so now I am stuck hoping that they eventually ship my order

Absolutely terrible. Ordered a part 2 weeks ago and it's not arrived past the delivery window. Customer service was unhelpful and unwilling to do anything to make it right. Asked for additional help and continued to get the same answer of "we don't know and we can't know when it'll be shipped" I will never, ever buy anything from them again. This experience has been horrible.

Provided vehicle information on a part and was sent the wrong part due to it being a between year in models. Would not allow for a return.....Buyer Beware!!! Just because they try to help...may result in purchasing twice.

Advertised prices are not the true cost ! received a email the following day requesting more money because of alleged price increase that happen overnight. what a scam especially after charging my credit card .

I tried to cancel my order before it shipped and could not. Then because it was under a certain dollar amount it was unrefunable. I should have just gone to the dealership. I wasted 20 bucks and was given bad customer service. I will not be shopping here anymore.