MoparPartsGiant.comReviews of moparpartsgiant.com

Parts arrived damaged and moparpartagiant would do nothing to correct the issue

Do not use this company! Look up reviews not connected to there website. Parts I ordered show both parts come for the $90. Question and answer section states it comes with both visors. They will not send the second one and state I have my part I ordered.

Unprofessional on 2 different occasions we call to verify if the part is available after they confirm we place the order 5 days later we get an email that part is discontinue BAD BAD business.

Took my money for a part that was ready to ship then didn't ship it until over a week later. I needed the part when they told me I would receive it, not two weeks after the expected delivery date. When I brought it up they basically told me to screw myself and said I'd get it when I get. No offer to make it right, no offer to expedite shipping for their huge muck up. I won't ever buy parts from them again.

I consulted their Technicians to make sure that I was ordering the Gas tank. I gave them my vin number along with any other information they requested. I called them a second time just to verify that it was the correct part number, again giving them the VIN number with other information requested. After placing the order, they sent an email and said it would cost another $189 to ship (that is in addition to the $89 I already gave them). The next day they sent me and email saying that this was a non-returnable part and the part had not yet been ordered. As I trusted what their technicans said, I agree. A couple of hours later, I decided I couldn't accept it that way and I called to cancel the order. They said they could not cancel it. I received and email 13 days later saying that they just ordered by part. I was suppose to receive the part on Aug 2, it didn't arrive until Aug 22. IT WAS THE WRONG PART! Contacted them and they refused to take it back saying it is a non-returnable items, but I have a warranty on it. I disagreed with them, but they would not budge. I now have it in PayPals hand to handle it. Hopefully paypal will be able to side in my favor. This is a $900 loss and I don't feel I'm responsible.

Sold a part that could not be used. It needs to be programmed to be VIN matched to the vehicle and that can not be done by independent programmer or dealer. Ended up having to buy a new module anyway. No tech support other than email. I sent multiple emails asking for support on the VIN match program with no answer.

Horrible customer service, been a month trying to get my core money return. Called 5 times. Same runaround every time. Do not buy here if there’s a core or a chance you may need to return something.

I ordered parts from them, but my experience was horrible. Basically, they sent me an open-box brake pad kit ($250) that only had a single unused brake pad in it, when it should have had four brake pads. I contacted their RMA department within 10 minutes of receiving an incomplete order, thinking the packing guy just made a simple mistake and they would send me a replacement. I sent them a bunch of pictures and told them the weight of the box I received, and I was always polite and kind to the agents the whole time. The RMA department slowly researched my claim for 15 days before denying it. Their reason was that the box was not tampered with in transit, so it wasn't their fault. If they had just checked the weight of the items they sent me compared to the USPS shipping weight, they would have realized that they shorted me, but that was too much effort for them, and they would not refund me and decided to make me pay for their mistake. I then contacted my credit card company to get refunded, which took an additional 15 days for them to decline my claim as they sided with moparpartsgiant.com too. I then had to reopen my credit card claim again and write a document providing as much proof as I could to prove I was the victim of moparpartsgiant.com mistake. What helped was going to my local USPS to obtain the shipping weight directly from USPS with the package tracking number (not available online), which proved the weight matched exactly what I had received, proving the box was 5 pounds lighter than what I should have received if they sent me everything I paid for. Based on my experience, I will never do business with them again. I'm not saying not to buy from them, as they did send me 60% of my order, and it was all OEM Mopar parts. However, if they make a mistake, they will make customers like me pay for it. If I wasn't able to get the USPS data as proof, I would be out $250 which is not right. Anyway, I'm just sharing my experience. Please do your own research on this company prior to purchasing parts from them. Pro's - They sent genuine Mopar parts. Con's - Expensive shipping (They charged me $68 for USPS Ground, but they paid USPS $6 for shipping.) - Poor customer service related to an RMA - Will charge the customer for their mistake - Took 4-5 business days to ship an order