MoparPartsGiant.comReviews of moparpartsgiant.com

Ordered a part that their website said was new received part that was used and was wrong part number and they will not refund my money would not recommend this place at all

I order a trim piece for the driver side of my Durango for $300. The package arrived right before hurricane Helene impacted my area (9/2024). I finally was able to get to the repair (11/2024) and discovered that they sent the passenger side instead of the driver side. They will not replace it because it is outside of their 30 day return policy. They sent the wrong part and will not correct their mistake. They keep hiding behind 'policy' instead of addressing customer satisfaction.

I ordered some incorrect parts and it is a nightmare trying to return them. They were originally lost in transit so an RMA was created to replace those. I finally got the parts after three weeks but still need to return them because again they are incorrect. Support thinks they have already refunded the parts and continually suggest that I am referring to the wrong order, so they will never create the RMA label!!! No I am not! I am literally looking at it on my screen. Their system seems hopelessly disconnected. I am about to return the parts to where they came from and file a chargeback.

Do not order parts from this company. They take your order, then send you a form that says your part is a special order, then if you sign it they charge your card instantly even though they state on their website that your card will not be charged until the order ships. At this point they got you. My delivery date came and went and then when i Inquired they simply moved my delivery date 3 weeks later. So then I tried to cancel the order and they said i couldn't because i acknowledged it was a special order. So I guess they assume that they now have forever to deliver my item but they have my 3000.00. I believe they are not a parts place at all but they are a drop shipper. All they want is your money and then their customer service is zero. They would not give me the dealership name they are dealing with so I could call them directly. Spoke with 3 different people that all claimed to be Managers and they all basically told me to get lost. The last Manager I spoke with who was supposed to be a higher level Manager and he basically hung up on me. Updated 12/9/24 - So after I disputed the charges they said I could send the item back after i received it but that still hadn't even shipped it yet which seemed odd. So a few weeks later the delivery was attempted and we refused the delivery. The item was shipped back and then after disputing again they offered to refund my money minus a 20% restocking fee which was $507.00 plus I lost $175. for the shipping. I cut my losses and just took the partial refund. Needless to say I believe they put me thru all this hassle to make $507.00!

Received damaged parts for my trackhawk and didn’t realize until I was at the paint shop unwrapping it since most people would want to keep it protected until it’s needed. Basically they say sorry you should have been psychic and known our 5 day return policy. I’m sorry I assumed i would receive quality mopar parts and trust it would come how advertised silly me. No store credit or anything offered. Ridiculous. Now I need the same parts again and I will not be reordering through them. And I will be highly not recommending to any of my mopar car group

Ordered two identical parts- One is completely different! However, it can't be returned or refunded because it is less than their $ amount in their return policy. How can a company send whatever they wish and claim no responsibility for it? Clearly they only allow positive reviews on their website.

The key I got does not work. I ordered the part number that the dealership gave me and the key does not stay programmed to my vehicle. Super upset about it.

It's incredible that I can't change my email address on Mopar.com. And apparently you can't either. I have more than five hours of phone time trying to make the change and it still isn't done. I think it is a little shortsighted on your part because with the wrong email address I can't receive any communications from you including retentention of my membership and billing.