Jason R.
If I could give them a zero I would
If I could give them a zero I would. They sent me an incorrect part with the shipping error confirmed by their "product specialist". I had to fight to get them to issue a return only to find out that they were not paying for the shipping and were going to charge me a 20% restocking fee. I'll never do business with them again. Worst customer service I've ever seen. Since I see no place to reply to the comment by Mopar Parts Giant I will say that an apology is a start but it still doesn't resolve my issue. I still have a key for a Jeep (confirmed to not work on my Ram by your parts specialist, in writing). I called there at least five times including asking to speak to a manger who basically told me to go pound sand at that I'm paying for the return and restocking. The last I heard from your place was that the return stands as is with no paid label and a restocking fee. It's like bait and switch. Show 10 pictures of a key with a Ram logo on your website and send out an incorrect Jeep key. I could have bought this Jeep key or a Chrysler one on ebay for $20. I specifically wanted a Ram key and one that work as this is for SRT10 truck with less than 2K miles, not some 20yr old junker.
Response from MoparPartsGiant.comMar 25, 2025
We sincerely apologize for the frustration you experienced with your order. We understand how disappointing it can be to receive the wrong part, especially after confirming the details with our team. Our goal is to provide excellent service, and it seems we missed the mark in this case. We deeply regret the challenges you faced with the return process and the fees associated with it. Your feedback is important to us, and we will review our policies and procedures to ensure a better experience for our future customers. We appreciate your patience and your feedback, as it helps us improve our service.