MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com Reviews | Read Customer Reviews of moparpartsgiant.com

MoparPartsGiant.com reviews

Showing 199 reviews with 1 star · Clear filters

Jimmie
Apr 18, 2025
I was sent the wrong part
I was sent the wrong part but in a package with the correct part number and I forward it to my customer in Europe. My customer sent me a picture of the part that he received and it was the part that I sent. I contacted Mopar parts Giant and they told me that It was pasted 30 days so they will not attempt to resolve this problem. I will not be purchasing any parts from them again.
Response from MoparPartsGiant.comJun 6, 2025
We're truly sorry to hear about your experience and the inconvenience this caused both you and your customer. We understand how frustrating it must be to receive the incorrect part, even when the packaging had the correct label, and to be unable to resolve the issue due to the return timeframe. While our policy includes a 30-day window for claims, we recognize that international transactions may sometimes require more flexibility. Your feedback is important, and we’ll be sharing it with our team to help improve how we handle situations like this in the future. Thank you for bringing this to our attention.
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Jonathan M.
Apr 15, 2025
This place is a scam
This place is a scam. They sell defective parts and refuse to return them without an authorized mechanics sign off. So I would have to go pay a high diagnostic fee just for a mechanic to tell me a part I received from MoparPartsGiant is defective, which I already know it is. I reported them to the Better Business Bureau, but this company isn't even on there. I have video proof of the defective part and they refuse to acknowledge it. Also their customer support is horrendous and they are extremely rude. DO NOT BUY from this store.
Response from MoparPartsGiant.comJun 6, 2025
We’re very sorry to hear about your experience and truly understand how frustrating this situation has been for you. Our return policy does require documentation from a certified mechanic in cases involving electrical or functional part issues, as this helps us validate the defect with the manufacturer and process claims appropriately. We know this can be an added burden, and we're sorry if this requirement wasn’t communicated or came across as unhelpful. Rudeness from our support team is not acceptable, and we’ll be looking into your experience further to ensure accountability. We appreciate your feedback.
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Adriana G.
Apr 10, 2025
Defective Key FOB
DO NOT BUY FROM HERE. I bought a key fob. I went the the dealership to get it programmed and it ended up being defective as it could not be programmed to my car. I contacted customer service to get a refund and return it. I had no use for the key since I just went ahead and bought one at the dealership because I really needed the key. CUSTOMER SERVICE REFUSED TO GIVE ME A REFUND AND WERE EXTREMELY RUDE ABOUT IT. This site is a joke and not trust worthy. It is a scam. DO NOT BUY FROM HERE
Response from MoparPartsGiant.comJun 6, 2025
We're truly sorry to hear about your experience with the key fob and the frustration it caused. We understand how urgent key issues can be, and we're sorry the part didn’t meet your expectations. In cases like this, our policy does require documentation from a certified dealership or locksmith confirming the part is defective. This step is necessary to support warranty claims with the manufacturer and to process returns for electronic components, which are often non-returnable once or after being programmed. That said, your feedback about the interaction with our support team is concerning, and we sincerely apologize if the communication came off as rude or dismissive — that is not how we aim to treat our customers. We’re reviewing this internally to ensure better service in the future. We regret that we’ve lost your trust and appreciate you sharing your experience so we can improve.
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Robert H.
Apr 10, 2025
UNTRUSTWORTHY COMPANY
Ordered parts for the front axle. Web site showed the ABS harness in stock. I get a text three days later saying they needed me to contact them immediately. The harness won't be in for another week and now it is $25.05 more. They stated sometimes they get the price wrong. My truck is hard down and I trusted this company to fulfill their side of the purchase. The listed price should be what the costumer should pay, not a new price. By the way the price is still listed as $42.96 for PN.: 68267479AA. How long will it take them to change the web site after they told me the price is $68.01.
Response from MoparPartsGiant.comJun 6, 2025
We’re sorry for the inconvenience and understand how frustrating this situation has been, especially when your vehicle is out of service and you're relying on timely, accurate information. Unfortunately, part pricing from the manufacturer can occasionally change between the time an order is placed and when it is processed, particularly with backordered or limited-availability items. We always try to honor listed prices, but in rare cases where updated costs differ significantly, we reach out before moving forward to ensure transparency. That said, we agree this isn’t ideal, and your feedback is a fair reminder that our site listings should always reflect the most accurate and current pricing. We'll escalate this internally to review the specific part number and update the site if needed. We truly appreciate your trust and are sorry this experience did not meet expectations.
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ROGER
Apr 4, 2025
Absolutely HORRBILE customer service
Absolutely HORRBILE customer service. 9 days later and they cannot tell me where my part is. Yesterday they said they had the part and I would have a tracking number by the end of the day. And NOTHING from them, try to Chat or Call and all they do is lie. The worst customer service I have ever received and I have received some pretty bad customer service before.
Response from MoparPartsGiant.comJun 6, 2025
We sincerely apologize for the delay and the lack of clear communication regarding your order. We understand how frustrating it is to wait for a part you need, only to be given conflicting updates. That’s not the experience we want any customer to have. We’re currently reviewing this situation internally to find out what went wrong and to ensure our team is held accountable for how your case was handled. Accurate, timely information is essential, and we fell short. Thank you for your feedback — we take it seriously and are working to improve.
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John G.
Mar 30, 2025
Worst parts experience ever
Ordered parts for my Promaster van. Although items were stated in stock waited 2 months and only recieved 2 of the 5 parts ordered. Credit card charged at different times for each item. Total of three items we’ll exceeded the agreed cost of the entire order. Third part was billed a month before they even received part. Then I recieve an email stating they wanted another $38 for shipping, they already charged me 76 in shipping for that part alone. Over 110 in shipping for a piece of plastic trim 24” x 6” x 1/4”. Awful experience, never again. Highly recommend using other parts Mopar parts suppliers.
Response from MoparPartsGiant.comMar 31, 2025
Thank you for sharing your detailed feedback. We deeply regret that your experience with us has been anything less than satisfactory. We understand your frustration with the delays in your order, the unexpected charges, and the confusion around shipping costs. This is certainly not the service we aim to provide, and we sincerely apologize for the inconvenience. We appreciate you bringing these concerns to our attention, and we’ll work to improve our processes going forward.
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Christopher S.
Mar 29, 2025
Avoid them at all costs !
Avoid them at all costs !! Ordered a part i no longer needed. Package unopened they still charge restocking fee and return fee. It’s gets sooo much worse Sent part back over 30 days ago and they still tell me it takes 1-2 days to process a return that was 4 weeks ago. They worst customer service I’ve ever seen DO NOT GIVE THESE CROOKS YOUR MONEY!!
Response from MoparPartsGiant.comMar 31, 2025
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We completely understand your frustration with the delays in processing your return and the associated fees. Our goal is to provide clear communication and efficient service, and we missed the mark on this occasion. Once again, we apologize for the delay, and we appreciate your patience.
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Grant G.
Mar 26, 2025
Dishonest Company with Bully Tactics
Ordered coils springs from them through eBay. Despite the listing stating in stock items ship within one business day, that was not true. When I asked them several days later when I could expect it to ship, they made up a five day processing time that was not in the listing and I have screenshots to prove this. Then when the springs arrived 10 days later they were loose in the box with no packing material. Due to these issues I was forced to leave and honest and negative review so that other buyers would be aware of their sketchy practices. They then had eBay remove the negative feedback and messaged me gloating about it. I have those screenshots as well. Steer clear.
Response from MoparPartsGiant.comMar 31, 2025
Thank you for sharing your feedback, and we’re sorry to hear that your experience with us didn’t meet your expectations. We understand your frustration regarding the shipping delays and the condition of the product upon arrival. This isn’t the standard of service we aim to provide, and we’re actively working on improving these aspects of our operations. We take all customer concerns seriously. Thank you for bringing this to our attention, and we hope to have the chance to earn your trust in the future.
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