MoparPartsGiant.comReviews of moparpartsgiant.com

I returned a part to this company on 7/16. It's been over a month and I have still not received a refund, although their website states that their policy is to refund the customer within 5 business days. Any communication with the customer service department just results in being told "we're working with the back end, we will update you in 1-2 business days". These updates are not received, resulting in me having to repeatedly call and email just to be told the same thing. It's horrible business practice to not refund your customers in a timely fashion when they have returned the product. I asked for clarification as to why the return was taking so long. The response was just that it's not their normal practice and things are behind. If I actually get an update from a customer service representative about the status of my refund by the end of this week, I will gladly amend my review. However, as it stands, I will not ever be doing business with them again and would strongly discourage anyone else from ordering from this site.

Ordered a $80+ aluminum heat shield. They sent me a $12 piece of plastic. They failed to understand the problem for over a week. They finally sent an rma saying “no longer needs” vs ”wrong part sent”. This, means I have to pay return shipping. Plus, the return requirements mean I will not get an exchange or refund since nothing matches from my order. All again not my fault. Mopar parts giant is a damn joke. Go to the dealer or ebay and get it done right. Edit 8/19. These fools are now saying they sent the right part and this is all my fault for a return. Apparently the part I paid for, an aluminum exhaust shield part # 4780892AC is the same as the plastic air bag trim piece I received, part # 05028319AF. The gas lighting is unreal with these jokers. Doubt anyone past the fake rma department reaches out, like the reply underneath says they will. If this company is real, they are more incompetent than the government.

This Company is a scam they will send you the wrong parts & charge you to ship them back to them so you can recieve your refund . To only not give you your refund & will continue to mislead you for days & weeks as they will & they won't take your money elsewhere. They hoping you will forget or not fight back so they win their parts & your cash how ridiculous hard as people work for their money to be scammed out of it is horrific.

I would not order from these people. Plenty of other options online for OEM mopar parts with actually good service and shipping when they say. I should have read the other reviews. A reason why they have 3.9 stars. Go anywhere else!!!!

I ordered a passenger sun visor for a 19 RAM in tan. The part that showed up is black. Thinking not a problem I will just return for the correct color. NOPE!!! because this visor has a light they will NOT RETURN their own mistake. Because they do not take "ANYTHING ELECTRICAL" back. Please understand, this part is in a vacuum packed sleeve inside a cardboard box that is unopened. IT IS UNOPENED!!! This site is a joke... Never order here again, will steer everyone away.

Ordered a pair of parts (passenger/driver) was delivered packages with the correct part numbers both parts were passenger! and one was cracked! talked with RMA and sent photos multiple times... first time I was told I couldn't return because package was opened, how do I know it's the wrong part if I don't open the package? Then I was told I couldn't return because it was over 5 days. When I went to reorder the correct expecting to just eat the first purchase, the part I needed is no longer available. I would stay away from this company at all costs! pay a little more and go with a reputable company.

This is a re-order because my last order was cancelled. I only received one single email with no clear instructions. Nor did it even have the phone number for Customer Service. ---------- Forwarded message --------- From: MoparPartsGiant.com orderprocessing Date: Mon, Jul 21, 2025 at 4:05 AM Subject: MoparPartsGiant.com - Your Order CC86469580 Attention Required To: Hello from MoparPartsGiant.com, Thank you for ordering your part(s) with us. To continue processing your order CC86469580, your attention is required for the following issues. This is a final attempt of communication. An approval is needed to a previous message regarding a change to your order. Note: The estimated ship date may be affected due to the delayed response. This order will be canceled if no response is received by the next business day. Regards, Customer Service MoparPartsGiant.com Note: This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

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