MoparPartsGiant.comReviews of moparpartsgiant.com

DO NOT USE THIS SITE - LOOK ELSEWHERE!!! If i could give this site 0 stars, I would. Ordered a part and had to wait over 2 weeks to get it. Finally got it after there being an error with the delivery of the package causing an even longer delay. Com to find out, after the Chrysler dealership installed it, they sent me a DEFECTIVE PART. I got in touch with RMA team. and it’s been ALMOST A MONTH LATER. STILL NO REPLACEMENT PART, AND I WAS TOLD I COULD NOT GET A REFUND FOR IT. Replacement/refund is taking so long that I had to order the part ELSEWHERE. I gave this site’s RMA team everything they needed, diagnostic papers from the certified Chrysler dealership who installed the part, invoice, order info. NO UPDATE. Everytime I call, I am told that there is no update and they will give me one the next day. No call is made back to me, and no update is EVER PROVIDED like they said. It’s getting to the point where I have to go to my bank to get the money refunded back to me because this site is failing to send me a replacement or a refund. DO NOT USE THIS SITE!!! THE MANAGERS JOE AND JOANA DON’T CARE, THEY ARE RUDE AND UNPROFESSIONAL. BEWARE OF THIS SITE - THESE REVIEWS ARE FAKE! I WANT MY MONEY BACK.

Terrible customer service response. Sent the wrong mat for the back seat of our Jeep and because we didn’t have a photo of the box it came in they would not correct the issue. I clearly showed them the photos of the incorrect small mats received and compared to the item photo on the website. That is not good customer service not resolving because of a missing photo of the box. I will be ordering all additional accessories elsewhere. Buyer beware!!! They don’t care about you once you pay.

I sent multiple pics of the item that they already knew they sent me. They kept asking for this and that. When I want a refund. Im not paying 70 dollars for a tiny 2 inch emblem. They already knew what they sent me. And they are constantly playing me back and forth. Buy somewhere else. Customer service is evil and they cuss in emails and on phone calls. Take it from me buy somewhere else

I ordered a front and rear differential gasket for my 2008 Dodge Ram 2500 according to the VIN number of that vehicle. The front one was spot on however when I removed the rear cover the gasket was damaged so I had to open the package to see if it fit and of course the gasket was wrong. When I reached out to Mopar Parts Giant they refused to take it back and the person I spoke with sent me to a supervisor I couldn't hardly understand. Of course it was denied again even though I explained that the gasket was not damaged. I would not recommend buying anything from these people if you can help it.

Crazy as batshit shipping charge so i canceled it and said F-you.

Even though I provided the VIN for my vehicle, your web site told me that a rear brake dust plate which was to small, was the correct part for my 2014 Chrysler Town & Country minivan. Not worth sending it back, as the shipping is almost as much as the value of the part.

This is the most dishonest, disreputable company I have ever dealt with. They sent the wrong thing because their website is misleading and the item is no longer available but they don't tell you that in the picture. They changed the part number and you get less parts. Then they want to charge you over 2 1/2 times the original price to buy the three items that originally came as a kit. Changing a part number should not mean you get less parts. They should not even have a picture of the kit on the website as it is misleading. Then they charge you to ship back their mistake. This company has an alarming 25% one star rating. If things go well that's fine but if there is a problem they are horrible to deal with. The lack of integrity and character from this outfit is appalling. Many of the reviews deal with the same basic issues I am having. Never buy anything here because sooneer or later you will deeply regret it. And their printed apologies in response to complaints are completely worthless.

Good product selection. Expensive prices and costly shipping. In reading the reviews for this company by customers, the responses all seem rehearsed and generic without any compassion or steps taken by the company to make the customer whole. I will not ever use this company again for any reason. I will just buy my parts at a Jeep dealership and at least save on the ridiculous shipping costs! Unsatisfied customer here!