MoparOnlineParts.comReviews of moparonlineparts.com

This company's website is complete trash. I called them at a number they do not list, anywhere. I spoke to a saleperson who according to himself was able to narrow down the over 12,000 results for 2010 grand caravan door handle down to one. He said he found it but when pressed could/would NOT provide a part number so I could order on site though their site had sale prices listed which he did not offer on the phone. I tried to leave a review of this dismal performance but was NOT ALLOWED TO DO SO! They very pointedly separate website reviews from product reviews but as I was unable to make a purchase entirely due to their ignorance I am also not allowed to review the ordeal. THIS LEADS ME TO BELIEVE THEY CHERRY PICK REVIEWS TO KEEP THEIR FRAUDULENT STAR RATING. ALSO, "we can only find parts by VIN number" and slesperson literally could not even tell me the color of the door handle he said was the right one. They very obviously don't know a damn thing about car parts. IMHO Be very wary of this company.

I wish I could leave "0" stars. Stay away from this company. Moparonlineparts.com has not returned my emails or calls. I have been waiting for a part since 12/31/2025. They said that was backordered because of a nation wide shortage. I asked for a refund on May 1 and have not received any response from them I contacted American Express and these are the phone numbers they have for them Parts-516-260-4076 (Transfers you to a full mailbox). Sales 516-240-9892 (transfer you to mailbox (No return call./ 833-978-0188/877-229-0427( Full mail box) No response from any of these numbers. This is looking like a scam.

I order a part and they sent me a totally different part displayed on the image on the website i requested a a return which sucks because they charge you a lot for their mess ups but wtv the worst thing was that i never got me refund and after calling several times the same person for PARTS had the worst customer service and had an attitude like he hated his life and ofc hated his job and seemed like his only job is to sit on his ass rub his belly button and not do his job

Edit: update - I went to the dealer and they said it was not an exact fit and did not look good. I was able to contact store and they did send me a return label and a full refund. They said it may be one that was on the shelf too long but they honored there purchase which I’m glad. It was also a real store. Not a scam so from 1 star to 3 stars. I bought the correct part from the dealer. Not much more in costs. Less than 50 bucks difference surprisingly. I will update if I get my money back. They sent be a taped, literally taped heating seat element with dirt on it and an obviously used filthy connector part. I wish I had used trust pilot instead of just googling . A little cheaper then parts geek so I should have known a scam. I’ll report to that state’s attorney general if I don’t get a refund. It’s a very good website so that folks can get taken. I’ll edit this as to how resolved. Card will most likely have to handle it is my guess but I’ll give the. A chance

Scam site!!!!

A day after my order was accepted, I received an email explaining Chrysler updated the part number (same exact part) and it will now cost $100.00 more. Mopar Parts Webstore website still shows the part number I ordered available for order at the original price. I called the 800 number provided and got the run-a-round from the parts counter at Lakeland Chrysler Dodge Jeep. I was told they will not honor the price on their website. Sounds like this is a common practice for this seller.

Literally the worst shopping website on the internet for mopar. I had the Same issue as many other people IE: slow shipping etc. but they actually sent me the wrong color then said they would not pay return shipping because i didn't enter my vin, but i verified the make, model and color on the main page.. Absolute total scapegoat to get out of shipping.

I ordered some hardware for mounting 2nd hand oem running boards. Essentially just some bolts and washers and what have you. Was told it would be 7 to 10 business days. Its going on 15 business days now. At least it was only 40 bucks. After reading the other reviews here I'm not going to put myself through the torture of trying to contact them. Update, I did end up contacting them, I wish I hadn't. My order has been sitting idle in their que for over 2 weeks now. Upon my inquiry they finally shipped it out with no explanation. They just said "it shipped today". UPS tracking says it will be here on the 22nd, over a month since i made the order. When I responded with my frustrations they just said, "sometimes we see faster delivery dates than quoted". Didnt bother to adress why it happened or even apologize for how long its taking. They're not a scam, they just suck. Im not sure which is wosre.