MoparReviews of mopar.com

Company ships oil filters in poor cheap packaging. Oil filters come in dented.

Ordered a flex plate. They emailed me for my VIN. I provided the VIN. They then said it would ship and it didn't. Ends up they shipped it from the same city I am in and charged a crazy shipping price. They also shipped it with a signature required. So now I paid a huge amount for shipping for something I should have received a week ago and I have to go pick it up. Someone in Mopar Canada's shipping dept needs to be unemployed.

purchase rear bumper sensor cover. Never got the part and they cant find the dealership where the local pickup was scheduled. I lost my money. This site is a scam!

I ordered a part for a new 2026 Jeep Wrangler Sport via the Mopar site. Mopar showed the part fit but it did not. I returned the part as directed via shipping label provided via dealer Bayird Jeep representing Mopar. Then waited from Monday to Friday for a refund to my card. I contacted Mopar Customer service via phone with a rep with barely passable English. She put me on hold several times then without notice transfered me to Bayird Jeep. I was told a refund was just processed. I said thanks and hung up. Then I checked my car and found a partial refund. Then I tried the chat feature to customer service. What a disappointment to deal with these people! I informed Mopar I will not be ordering any other parts from the site. I have purchased 3 Jeeps. I have a good opinion of my dealer but a very negative opinion of Mopar customer service which is not really customer service. It's a lengthy word game they play until you give up. You win...I give up...anything else I want for one of my jeeps I will go to an aftermarket supplier.

I purchased a 2025 Ram in June, 2025. When I took it in for the first service I was informed there is a recall on it. I wasn't notified by anyone up to that point. The dealership ordered the part and told me it would take 14 days to receive. Three weeks later I called to inquire about the part and was informed it would take another 45 days or more to receive it. Attempted to call Mopar parts and after sitting on hold I was told to leave a message. The recall is on the towing module that operates trailer lights and braking. Great to know as I am pulling a travel trailer! Poor customer service, a lack of dealer knowledge, and customer safety concern. Still wondering if they were forced to implement a recall, why were the customers not notified?

Order placed March 2. Two weeks later, still nothing—no email, no text, no update… not even a smoke signal. After sending several emails, I finally received a notification that the order had been cancelled, with no explanation. Very disappointing communication and customer service.

Edit: update - I went to the dealer and they said it was not an exact fit and did not look good. I was able to contact store and they did send me a return label and a full refund. They said it may be one that was on the shelf too long but they honored there purchase which I’m glad. It was also a real store. Not a scam so from 1 star to 3 stars. I bought the correct part from the dealer. Not much more in costs. Less than 50 bucks difference They sent me a taped together, corroded connector seat warmer. Obviously a scam. I wish I had checked trust pilot instead of just a quick google. This is horrible and they should not be in business.

Entered VIN to make sure I got the right parts. Parts did not fit or match the factory ones that came with the car. They wouldn't let me return, and refused my appeal. Out $125 because their system messed up, and poor customer service. Buy somewhere else.