kaylee K.
Do not order from this company
Do not order from this company. They do not take responsibility for mistakes made and they don’t honor refunds or exchanges when they need to be. I do not appreciate this company for there inconsideration when talking through with me this mistake on my order. Will not recommend to anyone.
Response from MoosfyMay 9, 2022
Hi Kaylee, We are sorry for any inconvenience caused but we sent exactly what you ordered and we do nothing wrong here. In the product title and product description, we had enough details of the production you bought. You may not read carefully and thought the product is "display case" - an item we do not have in our site. In addition, our products are made to order, so according to our website's policy, we cannot accept the request of refunding/returning or exchanging anything. We cannot refund if the customer made a mistake on choosing the wrong product to buy. We had tried our best to help you to place an order of a wrapped canvas if you want, hope you kindly understand!