moosetoys.comReviews of moosetoys.com

We found Gui Gui slime in John Lewis in Exeter. I just wanted to feedback how great it is. It cost my kids £10 (great pocket money price) and they have got so much joy from it. I hate slime usually but this hasn't got on the carpets or got dirty or anything. Amazing.

I just wanted to share how impressed I am with Moose Toys’ customer service. My son recently purchased one of your products, and unfortunately, it wasn’t complete when it first arrived. As you can imagine, he was quite disappointed but your team completely turned the experience around. From the moment we reached out, your customer service was friendly, understanding, and quick to respond. You made the process simple and stress-free, and my son’s excitement returned as soon as the replacement arrived. It’s clear that Moose Toys genuinely cares about its customers (and their smiles!). Thank you for handling everything with kindness and efficiency you’ve won a loyal fan in our household. A big thumbs-up from both me and my boy, keep up the great work!

My daughter was chosen to take part in a campaign for the little live pets my baby panda, which she absolutely loved! Such fantastic products from such an amazing company.

Honestly, I cannot praise this company enough. Their customer service is one of the best I have ever experienced & were very quick to respond. I reached out for advice regarding the little live pets puppy & they went above & beyond. Thank you ever so much, I will always recommend your brand & sing like a canary about the experience I received!

bonjour, Mon fils a eu son jeu de combat en cadeau, malheureusement le lendemain le personnage c'est cassé ... c'est avec beaucoup de joie sur le visage de mon fils que Moosetoys.com a envoyé le meme personnage ainsi qu'un autre en cadeau par voie postale. Le tout gratuitement. Alors oui il faut prouvé la casse, mais cela en vaut la peine. Le delai de reception est long, mais leur reponse tres rapide, et le sourire n'a pas de delai. Alors encore une fois merci beaucoup d'avoir rendu le sourire à mon fils.

I was very curious if you could collect all waves of xox kweenie in series 3 because i thought it would be easier to buy cases of series 3 at local store rather than hunt all over for waves 1 and 2. I visited moose's site looking for answers and saw contact Im used to companies only having contact for damage. Sent them an email and kinda laughed when it said response in 3 to 5 days but I did get a response in 3 days and every other response i sent them was replied to within that time frame. They were very helpful and the followup was amazing. I have dealt with other toy companies and youre lucky if you get a response you dont have to worry about that with moose. ( just guessed on date as experience took place over more than one day)

We have been fans of Moose Toys since my daughter was born 9 years ago and to this day the company doesn't disappoint in terms of design, durability, and most importantly customer service. We recently bought a clearance toy at Walmart but someone took the play babies and I contacted Moose Toys to save the landfills from returns and send the missing product. Well, not only was the representative kind, respectful and caring, the toy replacement came in under 6 weeks. Whatever the issue that arises, Moose Toys will always be there to help. We will be loyal customers to the end.

Fantastic customer service. Moose has been quick to respond to my emails, and has been kind enough to add an extra goodie or two when sending missing/replacement items to me. Thank you so much!