moosetoys.comReviews of moosetoys.com

We unfortunately received a broken toy at Christmas and then purchased another one which had the same issue, which was really disappointing. However, Moose Toys’ customer service was excellent — they responded quickly, sent out a replacement plushie without any hassle, and even included an extra little surprise for my daughter. While the initial issue was frustrating, the customer service experience was fantastic. Thank you!

My son got Akedo Ninja as a Christmas gift. There was a part that was broken so I emailed Moose Toys. The customer service was responsive, understanding and extremely helpful. They were able to get me the broken parts! I was pleasantly surprised because when I initially emailed them, I was half expecting to never hear a response. :)

The CS Team are extremely helpful. My daughter received a Christmas present which unfortunately was defective. The Moose CS Team provided extremely efficent help and troubleshooting prior to arranging a swift replacement. Truly setting the bar for other Toy companies to stand up to.

I normally wouldn't give 5 stars since we had a defective product, BUT their customer service was amazing. They helped us troubleshoot what might have went wrong and went above and beyond to make things right. My daughter loves their toys and they just guaranteed purchases from me in the future because of not only their products but kindness as well!

My 8 year old grandson lost his precious Shadowcoil, a 4” Beast Labs figure, in the theatre when we took him and his brother to the pantomime. He was told to leave it in the car but hid it in the bottom of his goody bag, then forgot it was there and it was thrown away in the bag with all the sweet wrappings. It should have been a lesson learned but he was absolutely heartbroken so I wanted to try and replace it. It wasn’t possible to buy an individual figure. They come in mystery packs and this one is one they describe as rare meaning we could buy pack after pack at £12 each and never find one. I emailed customer services, telling them the tale and asking if I could purchase one specific individual figure on this occasion. After exchanging a few emails they said they’d found a secret stash at the factory and sent me a replacement, no charge. Absolutely wonderful service!

We lost a letter from our much cherished and travelled Bananagrams game whilst afloat in the Caribbean. More in hope than expectation I contacted Moose toys to explain the predicament and the sadness at the loss of an 'i'. A very human and humorous exchange of emails then ensued and the new letter arrived very promptly to restore our set to full functionality. Well done to the Customer Services team, for bringing a delightful touch to our near tragic loss!

The birdy has become an absolute gem in our household. We originally purchased your talking interactive bird toy for one of our children, but over the past year, it has captured the hearts of our entire family. What started as a simple gift has turned into a cherished part of our daily routine. Each morning, we take turns surprising one another with creative and heartfelt messages from our feathered friend—it’s become a beloved tradition that brings smiles all around. We’re so delighted with this toy that we’re planning to buy several more as stocking stuffers for all the kids this holiday season. Thank you for creating something that sparks joy, imagination, and connection in our home.

Hands down, Moose Toys makes some of the best toys on the market! Their customer service is truly top notch — they make you feel like part of their family. It’s such a refreshing reminder of what toy companies used to be like: personal, caring, and passionate about play. 💫