moomooReviews of moomoo.com

The withdrawal process is unnecessarily complicated. The app interface is messy and not user-friendly. When I tried to withdraw funds, I was told to download the app for a “better experience,” even though I was already in the app. After going through multiple steps, I was then required to upload my ID just to access my own money. The entire process felt frustrating and intentionally designed to discourage withdrawals. Honestly, I’m glad I didn’t keep much money in this account. I wouldn’t recommend this app if you value a smooth, transparent, and straightforward withdrawal experience. Not like a scam like interface.

Company restricted my account because I was making too much money. They demanded I tell them my trading strategy and what type of pc I was using..wtf this company is a joke. Stay far away

My brokerage account with MooMoo Financial Inc., holding a significant six-figure balance, has been restricted since November 7, 2025. I was informed that the restriction is due to a “Risk Review.” More than two months later, I still have no access to my funds and no meaningful explanation of the scope, status, or expected completion of this review. Notably, in late 2024 MooMoo advised me to obtain a Large Trader Identification Number. I did so promptly, receiving my Large Trader ID in January 2025. At that time, I was informed that obtaining this ID would prevent future restrictions related to trading activity. Despite having complied fully with this requirement well in advance, my account has since been restricted without explanation as to how this relates to the current review. Since the restriction, I have made repeated good-faith efforts to resolve this matter through every official channel available, including multiple written escalations, a documented phone call, and direct emails to Compliance and senior staff. My outreach includes: Formal escalation on December 16, 2025 Email and phone follow-up on December 23, 2025 Direct email to Compliance on December 30, 2025 Detailed documentation submitted on January 12, 2026 Additional follow-up requesting a senior compliance response Despite this extensive record, I have not received a substantive written response addressing: The specific issues under review or scope of the “Risk Review” How this review relates to my previously obtained Large Trader ID The status of the KYC/AML documents I submitted on November 11 Whether my cash balance is available for withdrawal Any timeline for completion of the review How and when I can close my account and receive my funds I have cooperated fully and provided every document requested. However, my account remains frozen with no clear explanation, timeline, or transparency. While I understand that brokerages conduct risk reviews, it is unreasonable for such a review to continue indefinitely without communication or written updates, particularly given my prior compliance and the duration of the restriction. I am posting this review to document my experience and to request a clear, written resolution. If this matter cannot be resolved promptly, I intend to pursue formal complaints with FINRA, the SEC, and my state securities regulator.

I had no difficulty funding my account. The problems began when I attempted to make a withdrawal. My account was frozen, and customer service will not provide me with a reason, telling me, time after time, to check back with them in a few business days. After 7 weeks, Moomoo still has my money, and I believe it was a scam from the beginning. I contacted Moomoo following their response on this forum and was told someone would reach out to me. That was a week ago. Haven't heard from anyone since. Will update if that changes.

Incomprehensible UI, delays in deposits, fussy about bank accounts, no customer support. I tried them out with a small amount of money which I suspect is now lost and I'm really glad I didn't give them more. Their margin rates are high, their withdrawal policies are terrible if you have a margin you have to pay it off entirely before taking ANYTHING out.

MooMoo can you start accepting UK clients please

DO NOT BE FOOLED BY SUPPOSED GOOD REVIEWS OF MOOMOO TRADING PLATFORM. IT IS AN AWFUL APP TO NAVIGATE AND BEWARE OF THEIR SWEET TALKING SALESPERSON MING QING ON THE EFFICACY OF THE PLATFORM AND THE SUPPORT THAT CAN BE GOTTEN WHEN THERE IS AN ISSUE. THIS IS COMPLETELY FALSE. THERE ARE MANY ONLINE TRADING PLATFORMS. AVOID, AVOID, AVOID THIS ONE LIKE THE PLAQUE.

locked my money in the account and holding it hostage. stay away from these guys!