moomooReviews of moomoo.com

I am ready to close my account and move to Webull due to Moomoo’s terrible capital efficiency and predatory forced closures. As a vertical spread trader, capital efficiency is key. Moomoo holds an excessive $200 per contract in buying power, while Webull only holds $100 for the exact same risk. Furthermore, Moomoo frequently forces liquidations on expiring Friday positions—even when safely out-of-the-money. Instead of closing at the minimum $0.01 rate, your system routinely forces fills at $0.02 or $0.03. This past Friday, your risk department forced out my SPY 721/720 and 714/713 spreads at these inflated rates. This has happened so many times over the last couple of years that it has drained hundreds of dollars from my small account. I cannot afford these arbitrary, death-by-a-thousand-cuts fees anymore. I am demanding a refund for the unfair liquidation fees on Friday's SPY trades. If Moomoo cannot offer competitive margin requirements, fair execution, and reverse these predatory charges, I am migrating my funds to Webull immediately.

If you held a gun to my head and told me if I don’t get a live agent to help me or you’re gonna shoot me. I’d be dead.

I don't care if it's Kalshi prediction market on Moomoo. The fact that it is on Moomoo makes them responsible. Three days in a row I have made prediction trades on Bitcoin. They keep telling me I lost but their charts say something differently. I will include todays trade which was Bitcoin would be at 64800 or above by 8am. The 7:59 candle closed at $64,843 and the 8:00am candle opened at $64,843 and closed at $64,815. Maybe Moomoo can't math but those numbers are above $64800. At least that's what I was taught maybe I am wrong. This is the 3rd time they have done this to me. I assume there are people not even checking the candles and just accepting losses. I would love to add my screenshots of this. Why can't I add screenshots? **Reply to Moomoo's response: I did try to contact your support multiple times. The first time it happened, the second, and third time as well with screenshots of minute candle prior to the hour, on the hour, and the minute after the hour. For all 3 predictions and was sent a suggestion/feedback form. Apparently that's what passes for support and dispute tickets at Moomoo. Writing these reviews , going to BBB, and the Commodity Futures Trading Commission is the logical next step.**

My funds have been withheld for over 8 months. I provided all requested information to the compliance team weeks ago, but they have gone completely silent and refuse to provide any updates. Even after escalating the issue via live chat a few days ago (Reference No. 10260615172328813967), there is still no substantive response. If the compliance team continues to ignore my emails, I will lodge a formal complaint with the Monetary Authority of Singapore (MAS).

I paynow SGD500 to my Moomoo account but it was not reflected and not received. I submit my case but moomoo replied that the name do not match and refused to honour it or to return to me.

Horrible to sign up. Im in Canada not a third world country geez.

I could not get a deposit of money to transfer earlier last month. Therefore I couldn't get an ipo on fervo. I had to use a completely new broker and also had to pay a higher price than the ipo price

Bad app user interface and terrible customer service related to my name change. Asking me to submit the same information multiple times. Unclear directions. It's a mess.