No N.
Invasive Processes/Holding Money Hostage
Trading platform options: phone, tradingview, and download (no real money web-based trading on their website; only paper trading). Their website has limited functionality, they push you to do everything through the phone, etc. They invade your personal data space by having overly invasive processes. I didn't like the setup and the way they do things for general stock trading, so I wanted to transfer my money out. But, they didn't allowed it (and still haven't authorized it yet). They want my license/photo ID, bank statement, etc... to authorize the transfer. I sent them a redacted bank statement and because my bank account has a suffix (III) (everything else is the same) that was enough to decline it (keep in mind they are returning the money back to where they got it from (not a different acct)). I am still fighting with them to get my money. I have used a number of brokers, I have NEVER had an issue with any of them like this. This is the hardest one to work with and it is the most invasive one I have ever used. I will never use them for anything.
Response from moomooJul 14, 2026
Hi! Thank you for the feedback & we truly apologize for your experience. To assist you more effectively and provide a proper explanation regarding this matter, we kindly invite you to contact our online customer service team. Our agents will be happy to look into your case and provide the necessary assistance as soon as possible. Thank you for your understanding, and we appreciate the opportunity to resolve this for you.