moomooReviews of moomoo.com

Moo-moo is a fraud. Guys, be careful. I wired the money two weeks ago through the bank. They said it would take 3-4 business days, but now they’re telling me there’s no confirmation, no timeline, and I just have to wait. Has anyone else experienced a similar issue? Also, the customer service is horrible! They’re rude in how they present themselves and speak, and they’re not helpful at all.

I opened an account with Moomoo about a month ago, and it has been a nightmare. After I realized that Moomoo is phone app-based and not PC-based, I requested a transfer to Fidelity, but they have been blocking this simple request. Their phone app does not always work. I have a T-Mobile for my wireless phone service, and when I try to place a trade on my phone, I get a message saying network error. I called their customer service, and a guy in Hong Kong told me to change my phone wifi connection to that of a home or cafe wifi in order for the app to work. What is the point of a phone app that only works when you are connected to a certain wifi? Even Fidelity tells me that Moomoo is the worst in terms of giving customers a hard time in transferring their account out. I was duped by a moomoo promotion, and let me tell you, it is not worth it. I wish somebody had warned me about moomoo earlier.

It is totally the worst broker in the whole world!!!! Its system is totally wrong. Not effective, not efficient. Keep away this bad company!!!!!! I purchased some options through the broker, and later I have been trying to close my option positions. However, the system not allowed me to do that and said I need upgrade my option level. I then submitted my upgrade level request, and the system gave me notice that my request was approved. However, when I tried to put my trade order, the system did not yet allowed me to do that, and said I need upgrade my option level. I tried to email their customer service, but the customer service said I need contact them by phone. When I called them, it has taken me for ever to reach them. I have tried to fix this issue for a whole month, but it was unsuccessful. So I quitted. Totally, it is not a trustworthy or reliable broker. It is a bad bad bad experience for me. I have lost a lot of money when I missed placing the trade order. Keep away from this worst broker company in the whole world!!!!!!

customer service is awful! I've called several times and I've got nowhere. They make you feel like you're wasting their time and that you're stupid. Also, the app and desktop do not work together. Once they have your money you're on your own.

Moo Moo is a crappy company I have referred a lot of people and have not gotten my free stocks.

Scam Brokers, Fraudsters. I got scammed don't invest your money with them.

I have wired $20,000 into Moomoo on July 17, 2024. The sending institution advised the funds should be at Moomoo with 1-2 hours same day. Now a week later (July 23rd), Moomoo is still now showing my $20000! I have called a number of times to the Customer Services (in China), and all they say is they are looking into it, but no follow-ups, and no one responded my online inquiry, either. BE CAREFUL with your MONEY!

Horrible website