moomooReviews of moomoo.com

3.6729 reviews
Investments & Wealth
185 Hudson St Ste. 2600, Jersey City, New Jersey

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moomoo

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About moomoo

Moomoo is the intuitive trading platform designed to simplify complex investment strategies and provide seamless access to pro-level tools and data. Founded in Silicon Valley, moomoo has expanded to seven major international markets, serving a global community of 27 million users. With over 37,000 listed companies and an annual trading volume exceeding $500 billion, moomoo has established itself as a leader in the fintech industry and has partnered with major institutions including NASDAQ and TradingView. Recognized with over 100 international awards , moomoo is dedicated to making smarter investing accessible to all.

moomoo (moomoo.com) has 729 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: moomoo.com
Website: moomoo.com
Category: Investments & Wealth
Location: Jersey City, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 26% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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moomoo reviews

Showing 172 reviews with 1 star · Clear filters

Mark
Feb 1, 2025
I would give 0 IF I COULD
I would give 0 IF I COULD My experience with this company has been overall TRASH. First of all the deposit took 5-7 days which is crazy for stocks. Secondly, They only allow you to trade a small amount of stocks like Apple but I cant even trade crypto and Finally, I CANT EVEN SELL I CAN ONLY BUY LIKE WTF!?!?
Response from moomooFeb 11, 2025
Hi there, we sincerely apologize that your experience didn’t match your expectations. Each broker may support slightly different products for trading. We need to collect more information about you. Please contact us via APP- "Me" - "Customer Service" and we will give you a satisfactory answer.
Ashley
Jan 28, 2025
I would rank lower if possible
I would rank lower if possible. I received a promotional credit (2 credits, 50.00 each) for taking a financial class and they have continuiously pushed me off towards getting it applied. They have not applied it as of today. They have not called me back when they said they would or message me through the app like the would about resolving this issue, or escalate this several times when I have requested to do so. They are a scam! Avoid if possible. I bought the caleb hammer financial class bundle and one of the reasons why I got it was because of this. Its a bummer they are dropping the ball.
Response from moomooFeb 11, 2025
Dear Ashley， Thank you for your detailed feedback. We sincerely apologize for the inconvenience you experienced. Your input is invaluable to us as we strive to improve our services. We understand your frustration with the app's navigation and the complexity of the account setup process in Canada. We are actively working on streamlining our procedures to provide a more user-friendly experience for all our customers. We're disappointed to hear that our chat support didn't meet your expectations. We're committed to enhancing our customer service to ensure more helpful and personalized assistance in the future. We would greatly appreciate the opportunity to address your concerns directly. If you're willing, we'd like to connect with you to discuss your experience in more detail and explore how we can better meet your needs. Thank you again for taking the time to share your thoughts. Your feedback helps us grow and better serve our customers.
RC
Jan 28, 2025
If you want money deposit within last…
If you want money deposit within last then 3 days…this ain’t the brokerage to use. I have several other brokerage accounts and to do a ACH deposit takes less than 3 days. This company takes 5-7 days…which equates to you possibly missing out on good trading opportunities. I would never recommend. And don’t get caught up on the free stocks they’re offering. The free stocks they’re offering is all less than $2. Companies that’s scraping the bottom of the barrel.
Response from moomooFeb 11, 2025
Dear customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'M-0004' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.
Dillon
Jan 28, 2025
Customer service lacks knowledge and…
Customer service lacks knowledge and only knows how to push responsibilities. Deposit is instant but withdrawal will take days. Withdrawal usd but received only 1/3 of the amount. Customer service cannot provide a credible answer.
Response from moomooFeb 11, 2025
Thank you for letting us know about this. We will continue to pay attention to the user experience and optimize service quality.Your comments are very important and valuable for our subsequent service improvement. We will keep improving with your suggestions. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry.
Michael G.
Jan 26, 2025
This company is a joke corrupt customer…
This company is a joke corrupt customer service trys manipulating you in buying more stop with rewards. Ive invested $5 grand in one shoot they took over 2 weeks to transfer funds from my bank account, they also Stop trading like Robinhood did with Gamestop, once you catch on to there lies on the phone they will mock you so keep calling them make there nightmare there nightmare, they also have Moomoo customer service put up reviews on here to boost there rating stay away from this company
Response from moomooFeb 11, 2025
Dear Michael, We sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'M-0003' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.
Al S.
Jan 25, 2025
This Chinese platform is scamming…
This Chinese platform is scamming American citizens. They offer a referral program, promising anywhere from $150-$200 for a referral after the deposit of $100. The problem is they make it impossible to redeem. They do this by splitting up the rewards coupons into $25.00 and $50.00 increments. The threshold to use the rewards coupons is $100. So the kicker is here you can only use one coupon at a time. It's impossible to use. I spent 30 mins on chat with one of their reps. When I told the rep they were scamming Americans the rep stated they're sorry but it's Futu's policy they're just an employee. Another Chinese company taking advantage of American citizens. UPDATE I contacted moomoo customer service as instructed by the representative here on trustpilot. The representative knew they were just gaslighting and that once I contacted customer service on the app, they would do nothing.And that's exactly what the representative on the app.Told me that there was nothing they could do that.Those were their rules.They set up the rewards so you cannot use them. This chinese company is scamming american citizens and they know it!
Response from moomooFeb 11, 2025
Dear customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the Moomoo app via Me > Customer Service> Online Inquiry, Please use Event code 'M-0002' to us, we can better to locate your question and solve it ASAP. Thank you for your support and understanding.
Pissed C.
Jan 9, 2025
Horrible company to deal with
Horrible company to deal with, i have been getting strange phone calls and emails since i registered, My withdrawals are stucked at pending, For a better experience i have noted a better one as seen on display biodata
Response from moomooFeb 19, 2025
We apologize for the inconvenience. We take your feedback seriously at moomoo and are concerned about the late-night calls you mentioned. Please email us at [email protected] with more details so we can address this issue. Your satisfaction is our priority and we appreciate your feedback to improve our services.
Giuseppe A.
Jan 7, 2025
Inegibile
They made me register with my passport, they made me insert all my personal data and then they said that i was inegibile to open an account
Response from moomooFeb 19, 2025
Dear customer, we sincerely apologize that your experience didn’t match your expectations. In order to better help you solve the problem, please contact our 24/7 live chat agents through the app via Me > Customer Service, we will follow up your issues.

moomooReviews of moomoo.com

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