moomooReviews of moomoo.com

I opened my account at Moomoo because of its promotion, but it's a cheating! The free 30 stocks only worth $90 not they advertised over 1k values. Each stock only $2-4! The customer service is from China, veru slow and unprofessional, manager Nicole CHen is a liar, they let me the do ACH deposit through the Points-giving link, then caused failed, then Moomoo blocked my ACH method, and force me to change a bank account, or "hold your ID and take a phone of yourself with ID", they are spying customer's info. against USA law, after I refused, and requested to speak to Nicole's boss, but she refused to give me their HQ's phone number. The New Jersey office phone number is fake, "Not in service "The CEO of CHina and US has no any email or phone number! This is a cheating company. File formal and legal complaint! this is a group of fraudsters! Now, I requested to withdraw all of my money, Nicole said you must first active your ACH do what I said then you can request to withdraw money. This is a scammer company! I have called police to file report of MOoMOo.

They sure know how to set you up an account but when you try to cancel it impossible. Never using again and I have 5 vehicles.

Utterly the worst platform for trading and customer service is Zero. yes you can message them and they do respond but with absolutely no knowledge and the regular answer is we will get back to you in two days. They fee structure is also not transparent. I sold off the final fund today cause I'm simply fed up of this platform. Yes they have some good trading tools but so do all the other brokers . I only used it as it was a Singapore based but I would prefer to loose money on exchange rates and a proper US broker that has great customer service that is for the customer and so high handed.

I am a high net worth individual with a credit score in the top 5 percentile. I had submitted a trading application, disclosing my confidential financial information. Subsequently, I had received a rejection communication, without any explanation. I have made numerous requests in vain, to derive an explanation. In all this I am receiving text messages from Moomoo requesting my feedback.

Mobile, desktop apps are fine; customer service is dismal. Rude, impatient, unintelligible customer support agents.

Beware of dodgy Chinese proxy company collecting information about you but in the end they will not open an account for you. Their customer service in e-mail confirmed: Dear Client, I am very sorry, currently United Kingdom is not available to open an account for you. Thank you for your support. it is not supported in your area , i am very sorry. Best Regards, Kai Yang Chan When you register and try to open an account, however, they are more than happy to collect the following information from you: Select Tax Residence: A. US B. Other Region ID Issuance Country / Region United Kingdom Passport Number ******* Fist Name ******* Last Name ******* DOB ****** Upload passport photo page ...

simply want to note that the 5 star AU reviews here are fake

I strongly advise against using Moomoo based on my terrible experience. Over 40 days ago, I transferred money to my Moomoo account for trading, but due to a minor mistake (missing my Moomoo ID in the transfer), the funds were not credited. Since then, I have repeatedly contacted customer support, providing all necessary details, including my bank transfer confirmation. Despite multiple follow-ups, I have received no resolution, no proper response, and absolutely no access to my money. This level of service is completely unacceptable for a financial platform that handles real money. Moomoo is holding my funds without explanation, and I am now forced to escalate my case to FINRA and the SEC. If you value your time, money, and peace of mind, stay away from Moomoo! Their lack of transparency and customer support is shocking.