moomooReviews of moomoo.com

Stay away! This is an extremely dodgy company. If you are trying to close your account, they will just ignore you. Trying to call them is impossible since they will put you on hold indefinitely.

I put in a lot of hard work and savings but was scammed. It was stressful and frustrating, but after doing my research I was able to recover my money. If you ever face something similar, just know there’s help out there, and I’m happy to share the steps that worked for me.

I invested with moomoo the same etfs I have in schwab, but I'm losing my capital , but the same etfs on schwab I'm not losing money or my losses are very minimal. It makes me think moomoo rigged their platform to make their clients lose their money. I pulled out all my money . I lost $250 on moomoo but I didn't want to incur bigget losses and so I pulled out asap. As soon as my money is all pulled out, I'll never go back to moomoo and never recommend it. They say I'll get 60 free stocks if I have X $s in the acct. I only counted 32 stocks , but moomoo customer service rep said they see on their screen I have 60 free stocks on my acct. Anyways, the so-called 60 stocks are only valued to $230 . It's not worth it

Absolutely the worst experience ever. Moomoo refuses to send OTPs to my iCloud email or even to my phone, making it impossible to access my account or withdraw my money. Every time I contact support, they demand a selfie with my ID — even just to update my email or close my account. It’s been 3–4 months of the same back-and-forth with no real help. This is a serious privacy concern. They’re holding my money and refusing to provide a simple solution. Avoid this platform!

I decided to test the deposit/withdrawal process. Deposited $1 and after verification of days it went through. Deposited $100 and went through instantly. Withdrew $50 waited the mandatory 3 days and it was returned to my Universal account. Help desk told me to use a valid bank account and try again. The reality is that I used the same bank account for the initial deposit and return. I have no confidence in getting my money out. Glad I used small sums to test the process. Help desk used broken English writing and were dismissive. Bad experience.

Had to get a SMS confirmation code but it never arrived despite trying all sorts of things. Support spoke broken english and then copy pasted some useless pre written things to try, clearly support is outsourced to india or some other shit hole.

Awful! I should have read these reviews! Process to transfer, sell and close your account is made impossible on purpose. Do not use this service. Two emails and a phone call still did not solve my issue.

Do not trust their sign up offers like free iphone and free ipad etc, it always says while stock last. When I signed up during the start of their promo, I did not get any of the promised free gifts. When I rang them up, they said gifts out of stock. When I ask how many of those gifts they had in stock, they wont disclose, total LIARS